Receptionist/Administrator

NHS; Dudley; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local medical practice in Dudley is seeking a part-time GP Receptionist to join their friendly team. The role involves managing patient appointments, handling calls, and providing excellent customer service. Ideal candidates will have experience in a GP setting, a good standard of education, and knowledge of EMIS systems. This position involves evening and weekend shifts on a rotating basis. Competitive pay and access to NHS pension scheme included.

Benefits

Competitive rates of pay

NHS pension scheme

Great team working and friendships

Qualifications

• Previous NHS reception experience preferred.
• Experience of working with the general public.
• Experience in reception or administration work required.

Responsibilities

• Provide professional reception and administrative service.
• Greet patients and visitors.
• Book, amend, and cancel patient appointments.
• Answer incoming calls and document requests.
• Ensure correspondence is filed correctly.

Skills

Excellent customer service

Communication

Resilience

Problem-solving

Education

Good standard of general education equivalent NVQ level 2

Customer Services Qualification

Business Administration Qualification

Tools

EMIS

Docman

Accurx

Job description

Overview

An exciting opportunity has arisen for a 30 hour GP Receptionist to join our friendly, innovative, and hardworking team.

Usual opening hours for the Practice are 8am-6.30pm. Successful applicants will be required to work two 8am starts and two 6.30pm finishes. Evening and weekend working will be required on an ad hoc rota basis.

Applicants will be required to cover holiday and sickness when needed.

The ideal candidate will be well motivated and enthusiastic and have excellent customer service, communication, resilience and problem-solving skills. Previous NHS reception experience would be an extreme advantage as well as knowledge of the EMIS clinical system.

Main duties

1. The post holder will provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.
2. To greet patients and visitors to the practice.
3. To book in, amend and cancel patient appointments in line with practice appointments procedures ensuring optimum efficiency of the appointment system.
4. To ensure that patients are effectively signposted into appropriate slots as per protocol and clinician specification.
5. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
6. Signpost all requests appropriately and accurately in a time-managed manner.
7. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice's protocols.
8. Respond and/or redirect all patient and visitor requests accordingly.
9. Explain practice arrangements and formal requirements to new patients and temporary residents; ensure procedures are completed.
10. Registration of new patients onto the computer system.
11. Advise patients of relevant charges for private services, accept payment and issue receipts for same.
12. Ensure correspondence, reports, results etc. are filed electronically in the correct patient record.
13. Ensure reception and waiting areas are kept neat and tidy.
14. Re-stocking of information leaflets/stationery ordering as appropriate.
15. Undertake administration tasks as allocated on rota organised by our Reception Manager.
16. Check emails on a daily basis.
17. Regularly check messages/notifications on EMIS and Docman to check everything has been actioned.
18. Action start and end of day procedures as directed.
19. As well as the reception team there is a need to work closely with GPs, nursing and office staff to ensure the smooth running of the practice, reporting any problems.
20. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
21. Amalgamation of new patient records.
22. Check all consulting rooms daily for scripts and any shredding waste.
23. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
24. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

About us

Lower Gornal Medical Practice is situated in the area of Dudley and it is to be noted that we have a generally elderly population. We are a very successful, high achieving, GMS training practice with a patient list of over 8000 patients.

We are an extremely forward thinking Practice and our core values include Caring, Commitment, Consistency and Celebrating success. We work to make a difference by providing the highest quality patient-centred care in an honest supportive environment that is realistic, sustainable and rewarding, and which values patients and staff.

We offer great team working and friendship, competitive rates of pay and access to the NHS pension scheme.

Job responsibilities

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

1. Greet patients and visitors to the practice.
2. Book in, amend and cancel patient appointment in line with practice appointments procedures ensuring optimum efficiency of the appointment system.
3. Ensure that patients are effectively signposted into appropriate slots as per protocol and clinician specification.
4. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
5. Signpost all requests appropriately and accurately in a time-managed manner.
6. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols.
7. Respond and/or redirect all patient and visitor requests accordingly.
8. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
9. Registration of new patients onto the computer system.
10. Advise patients of relevant charges for privateservices, accept payment and issue receipts for same.
11. Ensure correspondence, reports, results etc. are filed electronically in correct patient record.
12. Ensure reception and waiting areas are kept neat and tidy.
13. Re-stocking of information leaflets/stationary ordering as appropriate.
14. Undertake administration tasks as allocated on rota organised by our Reception Manager.
15. Check emails on a daily basis.
16. Regularly check messages/notifications on EMIS and Docman to check everything has been actioned.
17. Action start and end of day procedures as directed.
18. As well as the reception team there is a need to work closely with GPs, nursing and office staff to ensure the smooth running of the practice, reporting any problems.
19. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
20. Amalgamation of new patient records.
21. Check all consulting rooms daily for scripts and any shredding waste.
22. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
23. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

Person Specification

Experience

• Resilience
• Strong Personality
• Work's well under pressure
• Experience of working in a GP practice
• Knowledge/use of EMIS, Docman, Accurx
• Experience of working with the general public
• Experience of reception/administration work

Qualifications

• Good standard of general education equivalent NVQ level 2.
• Customer Services Qualification
• Business Administration Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.