Receptionist/Administrator

NHS; Boston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in Boston is seeking a Receptionist/Administrator to join their dynamic team. This role involves managing patient appointments and providing a welcoming first point of contact. The ideal candidate will have customer service experience, excel in communication, and possess strong IT skills. Opportunities for development and access to the NHS Pension Scheme are included.

Benefits

NHS Pension Scheme

Regular training and development opportunities

Qualifications

• Previous reception, customer service, or administrative experience is essential.
• Ability to work independently and as part of a team is crucial.
• Flexible approach to cover busy periods and varied shifts.

Responsibilities

• Manage patient appointments across various services.
• Handle patient queries and requests efficiently.
• Ensure a tidy and welcoming reception area.

Skills

Excellent communication skills

Strong IT competence

Multi-tasking skills

Customer service experience

Education

GCSE grade A to C / 9-4 in English and Maths

Tools

SystmOne

Word

Outlook

Excel

Job description

Job summary: Join Our Supportive and Dynamic Team at Greyfriars Surgery, Boston! We are seeking a Receptionist/Administrator to join our dedicated and welcoming team. This is an exciting, fast-paced role at the heart of patient care, where no two days are the same.

We pride ourselves on strong teamwork, a supportive environment, and a commitment to continuous development. Whether you're experienced or looking to grow in a new career path, you'll find real purpose and opportunity here. Join us and be part of a team that truly values each other and the patients we care for.

Main duties of the job

We are seeking a friendly, organised, flexible and proactive Receptionist/Administrator to join our supportive and dedicated team. You will be the first point of contact for patients, providing a warm welcome both in person and over the phone, and ensuring smooth day-to-day operations.

Key responsibilities include:

• Managing appointments across a range of services (face-to-face, phone, video) for GPs, nurses, and clinicians.
• Offering care navigation to ensure patients are directed to the right service.
• Handling patient queries, home visit requests, ambulance bookings, and prescriptions.
• Supporting new patient registrations, private service payments, and accurate record-keeping.
• Ensuring the reception area is tidy and welcoming.
• Providing general admin support including scanning, photocopying, filing, mail processing, and stock control.
• Assisting with e-referrals, insurance reports, health checks, and AccuRx requests.
• Preparing consulting rooms and liaising with hospitals, pharmacies, and healthcare providers.
• Promoting health, safety, equality, and continuous improvement.
• Participating in audits, staff training, and team communication.

About us

Greyfriars Surgery is a busy, forward-thinking GP Practice located in the heart of Boston, Lincolnshire, proudly caring for over 14,000 patients. Our dedicated team is supportive, friendly, and hard-working, with a strong focus on teamwork and delivering high-quality patient care.

As part of our team, you will benefit from a strong support network, regular training and development opportunities, and a genuine chance to make a difference in people's lives every day. We also offer access to the NHS Pension Scheme, and a commitment to helping our staff grow in confidence, skills, and career progression.

Person Specification

Essential qualifications: GCSE grade A to C / 9-4 in English and Maths.

Essential experience: Previous reception, customer service, or administrative experience.

Desirable experience: Experience using GP clinical system - SystmOne, previous reception, customer service, or administrative experience in a GP practice or healthcare environment.

Other essential requirements: Excellent face-to-face, telephone, and written communication, strong IT competence (Word, Outlook, Excel) and keyboard skills, ability to multi-task, prioritise, and work accurately under pressure, competent in working independently and as part of a team, flexible approach to cover busy periods, sickness, annual leave, and the ability to work varied shifts.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.