Receptionist/Administrative Assistant

Integrated Care System; Droitwich Spa; On-site; GBP 20,000 - 25,000; Full time

Job summary

A patient-focused GP practice in Droitwich Spa is looking for a Receptionist/Administration Assistant to deliver excellent customer service and support the multidisciplinary team. Responsibilities include managing the appointment system, handling patient queries, and processing referrals. Ideal candidates will have experience in primary care and be capable of multitasking in a fast-paced environment.

Qualifications

• Experience of working in primary care.
• Experience of working in a GP practice.

Responsibilities

• Undertake a wide range of reception and administrative duties.
• Act as the central point of contact for patients.
• Processing referrals to external agencies using ERS.

Skills

Excellent customer service

Multitasking

Organizational skills

Communication skills

Job description

Ombersley Medical Centre has a fantastic opportunity for 2 efficient, organized, and motivated individuals to join our reception team after a team member retires.

You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering excellent customer service and administration to patients and customers alike. You should also be able to handle a fast-paced environment while multitasking.

Main duties of the job

Responsibilities will include:

• Undertaking a wide range of reception and administrative duties and providing general support to the multidisciplinary team.
• Processing information (electronic and hard copy) promptly and assisting patients as required.
• Acting as the central point of contact for patients, distributing information, messages, and enquiries for the clinical team, liaising with team members and external agencies such as secondary care and community service providers.
• Liaising with multidisciplinary team members and external agencies in accordance with current policies, including the use of the electronic referral service (ERS).

About us

Ombersley Medical Centre is a busy, rewarding, and patient-focused practice located in Ombersley village, near Droitwich Spa, Worcestershire. We serve approximately 7,200 patients and aim to deliver personalized, patient-centered care in a safe and effective setting.

We are a GP training practice based in a modern and spacious building. We pride ourselves on strong patient satisfaction, as demonstrated by our annual patient survey.

Being rooted in our community, we are involved in local fundraising and community events.

Job responsibilities

The core responsibilities of the receptionist/administration assistant include, but are not limited to, the following. There may be occasional additional tasks depending on workload and staffing:

• Maintaining and monitoring the practice appointment system.
• Processing personal, telephone, and e-requests for appointments.
• Answering incoming calls, transferring calls, or handling requests appropriately.
• Processing incoming faxes.
• Signposting patients to the correct service.
• Processing incoming and outgoing mail.
• Initiating contact with and responding to requests from patients, team members, and external agencies.
• Processing referrals to external agencies such as secondary care using ERS.
• Processing recall letters as requested.
• Handling all DNA letters according to current policy.
• Photocopying documentation as needed.
• Filing and storing records.
• Data entry of new and temporary registrations and relevant patient information.
• Inputting data into patient healthcare records as necessary.
• Scanning patient-related documents and attaching scanned documents to records.
• Processing requests for information such as SARs, insurance, solicitors' letters, and DVLA forms.
• Managing all queries efficiently.
• Carrying out system searches upon request.
• Maintaining a clean and organized workspace.
• Monitoring and maintaining the reception area and notice boards.
• Supporting clinical staff with general tasks.
• Typing letters, reports, and documentation.
• Liaising with external agencies to ensure efficient processing of referrals.
• Managing inquiries effectively.
• Maintaining an accurate referrals database.

Person Specification

Experience

• Experience of working in primary care.
• Experience of working in a GP practice.

Qualifications

• Qualifications details are not specified in the original description.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be necessary to verify any previous criminal convictions.