Receptionist / Administration Officer

Service Care Solutions Ltd; West Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A company specializing in care solutions is seeking a Receptionist / Administration Officer for a temporary position in Castleford. The role involves providing front-of-house and administrative support within a fast-paced environment, dealing with sensitive information. Ideal candidates should possess excellent communication skills and administrative experience, with a focus on confidentiality and attention to detail. There's also a £250 referral bonus for successful placement.

Qualifications

• Experience in a customer-facing role.
• Proven administrative experience in a team setting.
• Minute-taking and diary management experience.

Responsibilities

• Act as the first point of contact for users, visitors, and professionals.
• Deliver an efficient reception and administrative service.
• Maintain confidentiality while handling sensitive information.

Skills

Communication skills

Organisational skills

Customer service skills

Attention to detail

Education

GCSEs at grade C or above, including English and Maths

ICT qualification or equivalent experience

Tools

Microsoft Office

Job description

Receptionist / Administration Officer
Location: Castleford (Wakefield)
Client: Wakefield Council
Contract Type: Temporary (3 months)
Hours: Full-time – Monday to Friday (08:30 – 17:00)
Salary: £15.66 per hour (Umbrella)
About the Role
Receptionist / Administration Officer to provide high-quality front-of-house and administrative support within the Connecting Care service. Based at the Five Towns Resource Centre in Castleford, this role supports the Safeguarding and Reviewing Unit Administration Team, operating in a fast-paced environment and dealing with highly sensitive and confidential information.
Key Responsibilities

• Act as the first point of contact for users, visitors, and professionals, dealing with telephone, face-to-face, and email enquiries.
• Deliver an efficient reception and administrative service, including live minute taking, data entry, diary management, and meeting coordination.
• Maintain confidentiality while handling sensitive information, including cases involving the abuse or injury of children and young people.
• Arrange and manage calendars, appointments, room bookings, and invitations for internal/external meetings.
• Process incoming and outgoing post; scan, index, and maintain electronic and manual records.
• Assist with ordering supplies, managing invoices, and other financial administration tasks.
• Support building-related health and safety processes (e.g., fire testing, accident reporting).
• Contribute to continuous service improvement and team knowledge sharing.
• Maintain a tidy and welcoming reception and meeting space.

Experience & Knowledge
Essential:

• Experience in a customer-facing role.
• Proven administrative experience in a team setting.
• Minute-taking and diary management experience.
• Knowledge of Microsoft Office and other IT systems.
• Awareness of data protection, confidentiality, and safeguarding practices.
• Experience working under pressure and meeting deadlines.

Desirable:

• Experience working with sensitive information.
• Understanding of local government or multi-agency environments.
• Familiarity with financial IT systems (e.g., Agresso).

Skills & Competencies

• Excellent communication skills (written, verbal, interpersonal).
• Strong organisational and time management abilities.
• Ability to stay calm under pressure and work on own initiative.
• High attention to detail and accuracy in data entry and documentation.
• Professional attitude and excellent customer service skills.
• Ability to learn quickly and adapt to changing priorities.
• Proficient in using office software and equipment.

Additional Requirements

• GCSEs at grade C or above (including English and Maths) or equivalent.
• ICT qualification or equivalent experience.
• Ability to maintain confidentiality and manage emotive situations professionally.
• Willingness to undertake mandatory safeguarding training.
• Flexibility to work occasionally from other locations and during evenings/weekends, if required.
• This role requires an enhanced DBS check due to contact with vulnerable adults and sensitive information.

If you are interested in the role and would like to contact me for further information on the role you can contact myself on the details below.
At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

To apply for this role, or to refer someone else, then please do not hesitate to contact Jack at Service Care Solutions on 01772208964 or email on [e-mail]