Receptionist/Administration Assistant The Royal Wolverhampton NHS Trust

Popular Plumbing and Heating Corp; Wolverhampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated receptionist to join their Preoperative Assessment Service team. This role is pivotal in ensuring that patients receive a welcoming and efficient service. You will be responsible for managing incoming calls, maintaining patient records, and supporting the bookings team. The organization prides itself on its commitment to diversity and inclusion, providing a supportive working environment that values flexibility. If you are passionate about delivering exceptional service and want to be part of a team that makes a real difference in patient care, this opportunity is perfect for you.

Qualifications

• Experience in a receptionist role with strong organizational skills.
• Ability to maintain patient confidentiality and manage sensitive information.

Responsibilities

• Provide courteous reception service to patients and families.
• Handle incoming calls and maintain accurate patient records.
• Support appointment bookings and ensure timely communication.

Skills

Receptionist Skills

Clerical Duties

Patient Administration System (PAS)

Communication Skills

Organizational Skills

Education

High School Diploma

Relevant Certification in Administration

Tools

Computerized Patient Administration System (PAS)

Job description

To provide an efficient, courteous and helpful reception service to patients, their families and other professionals when they contact the Preoperative Assessment Service.

To undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a patient’s journey through the Preoperative Assessment Service, as outlined in the Patient Access Policy.

It is expected that staff will undertake clerical duties relating to any aspect of the service and demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits. They will also ensure the requirements of the role are done in a timely manner.

To ensure patient confidentiality is maintained at all times.

To undertake full receptionist duties, ensuring the service is efficient and welcoming.

To answer all incoming telephone calls and deal with them as appropriate, ensuring that messages are communicated effectively and correctly.

To accurately input, update and amend all patient-related information onto the computerised Patient Administration System (PAS).

To cover the bookings team, booking, cancelling, or changing appointments using the Patient Administration System (PAS) when required.

To convey appropriate information and messages received from patients, colleagues, and managerial staff accurately and timely to the appropriate professionals and disciplines as authorised.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute, and community services. We are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards including The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and will consider all requests from applicants who wish to work flexibly.

This advert closes on Sunday 8 Dec 2024.