Receptionist & Administration Assistant

Blue Cross UK; Southampton; On-site; GBP 4,000 - 24,000; Part time

Job description

Application Deadline: 21 April 2025

Department: Rehoming & Fostering Services

Location: Southampton

Compensation: £4,799 / year

Contract: Permanent, part time

Salary: £23,400 per annum (£4,799 for one day a week)

Location: Southampton, SO30 2HL

Closing date: Monday 21 April 2025

Interview date: w/c 28 April 2025

Join our team as a Reception and Administration Assistant at our rehoming centre in Southampton! Are you passionate about providing exceptional customer service and administrative support that makes a real difference? Here's your chance to become an integral part of our Blue Cross family, where you'll play a crucial role in delivering our mission to help more pets in need.

More about the role

Our beautiful centre opened in 1988 and occupies approximately three acres of land in a discrete location surrounded by fields where we can walk our dogs, providing some wonderful enrichment in a quiet environment. The centre has facilities to care for dogs and cats, as well as a specialised area for puppies and kittens. We also operate a pet food bank for those that might need our support within the local area.

As our Reception and Administration Assistant, you'll be the welcoming face and organisational backbone of our rehoming centre. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you'll be at the heart of everything we do.

In this role, you'll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You'll maintain a clean and inviting front of house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You'll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling.

Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you'll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth.

This is a part time role working 7.5 hours (one day) on Saturday each week.

If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let's work together to see if this is the role for you.

About you

We're looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. Thriving in a diverse, fast-paced environment, you enjoy taking on new challenges and excel in problem-solving, organisation, and attention to detail.

Knowledge, skills, and experience

• Experience in delivering high level reception service in a fast paced and often emotional environment.
• Good standard of verbal and written communication.
• Experience of dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
• Strong administration skills, including the use of computerised systems.
• Experience of handling and managing cash and spreadsheets.
• Current full driving licence.

It would be great (but not essential) if you also had:

• NVQ Level 2 or 3 in Customer Care
• Experience of working in a similar role or working in a pet welfare role/environment.
• Experience working with volunteers.
• Experience of working with the public
• Experience of public speaking
• An understanding for the voluntary sector
• Experience of working in a team and mentoring others
• Understanding of safeguarding issues.

How to apply

Click the apply button below and complete the online application process before the closing date on Monday 21 April 2025. For helpful tips and guidance on the application process, please visit the link provided.

We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Enhanced annual leave entitlement: 30 days plus bank holidays
• Pension scheme with enhanced employer contribution
• Health cash plan
• Life assurance
• Unlimited access to an employee assistance programme
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife
• Recognition scheme
• Annual volunteer days
• Claim for professional fees

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.