Receptionist/Administration Assistant

Betsi Cadwaladr University Health Board; Abergele; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established healthcare organization in North Wales is seeking a dedicated Receptionist to provide essential administrative support. This role requires a high degree of professionalism, flexibility, and the ability to communicate effectively in both Welsh and English. The successful candidate will be responsible for maintaining patient records, managing confidential information, and delivering excellent customer service. Join a team that values equality and diversity, and be part of a supportive environment that makes a real difference in the community. If you're ready to take on a rewarding challenge, this position could be the perfect fit for you.

Qualifications

• Good standard of education in English and Maths is essential.
• Experience working in an administrative/office environment is required.

Responsibilities

• Provide comprehensive reception and clerical support for the North Wales Adolescent Service.
• Maintain strict confidentiality and handle sensitive information.

Skills

Welsh Language

Communication Skills

Microsoft Office (Word, Outlook)

Time Management

Customer Service

Education

Good standard of Education in English and Maths

NVQ2 Admin / Customer Care

Tools

Microsoft Office Excel

Job description

Job Overview

The ability to speak Welsh is essential for this post.

To provide comprehensive reception and clerical support for the North Wales Adolescent Service demonstrating a courteous, professional and sensitive manner at all times.

The post-holder is expected to prioritise, manage their time and demonstrate a high degree of flexibility. By the nature of the duties, the Receptionist will be required to maintain strict confidentiality and will be expected to deal with patients, relatives and visitors with courtesy and discretion. The ability to speak Welsh is essential for this post.

Main duties of the job

To provide a comprehensive Reception and associated administrative service for NWAS, demonstrating a courteous, professional and sensitive approach at all times.

The post-holder is expected to prioritise, manage their time and demonstrate a high degree of flexibility. Maintaining records both manually and on computerised systems. Handling sensitive and confidential information, i.e., admission information, patient records. The post holder will consistently deliver a client focussed service promoting good customer service and effective working relationships. The ability to speak Welsh is essential for this post.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Qualifications And Knowledge

Essential criteria

• Good standard of Education in English and Maths
• Clear understanding of the meaning of Confidentiality
• Communicate well in written and spoken English and Welsh
  
  

Desirable criteria

• NVQ2 Admin / Customer Care
• Typing RSA1 or equivalent
  
  

Experience

Essential criteria

• Experience of working in an administrative/office environment
  
  

Desirable criteria

• Experience in all office procedures within an NHS environment
  
  

Skills And Attributes

Essential criteria

• Familiar with Microsoft Office Word and Outlook
• Able to work to deadlines
• Able to communicate effectively with all staff groups, clients and their families
  
  

Desirable criteria

• Experience in copy typing
• Able to demonstrate experience in all aspects of Microsoft Office including Excel