Receptionist/Admin

Integrated Care System; Stourbridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established healthcare provider in Stourbridge is seeking a friendly and organised Administrator/Receptionist. The role involves greeting patients, managing appointments, and maintaining records to ensure smooth operations. Applicants should have GCSEs in English and Maths, strong communication skills, and proficiency in Microsoft Office. A flexible work environment with competitive wages and growth opportunities is offered.

Benefits

Competitive wages

Ongoing training opportunities

Qualifications

• Ability to work flexibly as needed.
• Previous experience as a receptionist or in an administrative role, preferably in a healthcare setting.

Responsibilities

• Greet patients and visitors warmly, creating a welcoming environment.
• Manage appointment scheduling and the patient check-in/check-out process.
• Handle incoming phone calls, emails, and inquiries promptly and professionally.
• Maintain accurate patient records and update information as needed.
• Assist with administrative tasks, including filing, data entry, and correspondence.

Skills

Excellent communication skills

Strong organisational skills

Multitasking ability

Proficient in Microsoft Office

Education

GCSE grade A to C in English and Maths

Tools

Practice management systems

Job description

TheLimes Medical Centre is a well-established healthcare provider committed to delivering exceptional patient care. We are looking for a friendly and organised Administrator/Receptionist to join our team on a flexible basis. This role is essential in ensuring the smooth operation of our practice and providing excellent service to our patients.

Main duties of the job

• Greet patients and visitors warmly, creating a welcoming environment.
• Manage appointment scheduling and the patient check-in/check-out process.
• Handle incoming phone calls, emails, and inquiries promptly and professionally.
• Maintain accurate patient records and update information as needed.
• Assist with administrative tasks, including filing, data entry, and correspondence.
• Support the healthcare team in managing patient flow and ensuring efficient operations.
• Uphold patient confidentiality and adhere to data protection regulations.
• Manage and process all Docman scanning tasks efficiently.
• Oversee the registration process, ensuring accurate and timely entry of patient information.
• Handle deductions and ensure proper documentation and reporting.
• Perform secretarial duties, including answering phone calls, scheduling appointments, managing urgent referrals, and correspondence.
• Process and manage prescriptions, ensuring accuracy and timely delivery.
• Assist with all other ad hoc administrative tasks as required, contributing to the smooth running of the office.

About us

The Limes Medical Centre is a well-established and respected healthcare provider dedicated to delivering exceptional patient care within a welcoming and professional environment. Our team is made up of friendly, skilled, and committed professionals who work collaboratively to ensure every patient receives the best possible experience.

At The Limes, we pride ourselves on fostering a positive and supportive workplace atmosphere where teamwork, respect, and open communication are at the core of everything we do. Our staff share a strong work ethic, driven by a genuine passion for healthcare and a commitment to operational excellence. We believe that a well-organised and efficient practice enables us to provide seamless patient care and maintain smooth daily operations.

Joining our team means becoming part of a flexible and adaptable environment that values your contributions and encourages continuous professional growth. We offer competitive wages, ongoing training opportunities, and the chance to make a meaningful difference in the health and well-being of our community. If you are friendly, organised, and enthusiastic about supporting a busy medical centre, The Limes is the perfect place for you to grow and thrive.

Job responsibilities

• Greet patients and visitors warmly, creating a welcoming environment.
• Manage appointment scheduling and the patient check-in/check-out process.
• Handle incoming phone calls, emails, and inquiries promptly and professionally.
• Maintain accurate patient records and update information as needed.
• Assist with administrative tasks, including filing, data entry, and correspondence.
• Support the healthcare team in managing patient flow and ensuring efficient operations.
• Uphold patient confidentiality and adhere to data protection regulations.
• Manage and process all Docman scanning tasks efficiently.
• Oversee the registration process, ensuring accurate and timely entry of patient information.
• Handle deductions and ensure proper documentation and reporting.
• Perform secretarial duties, including answering phone calls, scheduling appointments, managing urgent referrals, and correspondence.
• Process and manage prescriptions, ensuring accuracy and timely delivery.
• Assist with all other ad hoc administrative tasks as required, contributing to the smooth running of the office.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Ability to work flexibly as needed. (Required)
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to multitask effectively.
• Proficient in using computer software, including practice management systems and Microsoft Office.
• Previous experience as a receptionist or in an administrative role, preferably in a healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.