Receptionist / Admin

Integrated Care System; London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading healthcare practice is seeking a dedicated receptionist to manage patient interactions and administrative tasks effectively in a busy environment. The role offers flexibility with partial remote work and requires excellent communication and IT skills. Ideal candidates will have experience in a similar setting and be ready to contribute to patient care.

Benefits

Free parking on site

Opportunity for professional development

Qualifications

• Education to GCSE (or equivalent) including English language & Math.
• Previous experience in a healthcare setting or GP surgery.
• Ability to maintain confidentiality and work under pressure.

Responsibilities

• Greeting patients and answering telephone calls professionally.
• Processing patient administration including prescriptions and new registrations.
• Maintaining medical records and ensuring confidentiality protocols.

Skills

Communication

IT skills

Flexibility

Multi-tasking

Education

GCSE or equivalent including English and Math

Tools

Microsoft Office

Job description

We are seeking a receptionist to join our practice of 9200+ patients.

37.5 hours per week and must be available for afternoon shifts. This is a part remote working role.

Receptionist work is between the hours of 07:45 to 18:30 Monday to Friday. The successful candidate will need to be hard-working, flexible and enthusiastic. We are looking for a capable individual who is able to multi-task and work well under pressure.

INTERVIEWS WILL BE HELD VIA TEAMS WEEK COMMENCING 28th JULY 2025

You must have your covid vaccines to join as a member of the practice.

Main duties of the job

• Answering calls
• Processing prescription
• Dealing with patient tasks & queries
• Processing patient administration including snomed coding, typing letters via docman10
• Dealing with new patient registrations and deductions
• Processing recall letters as requested
• Inputting data into the patient's healthcare records as necessary
• Supporting clinicians/Practice Manager with general administrative tasks as requested.

You will need excellent communication, administrative and IT skills and enjoy working with the general public. Previous experience in a similar position is preferable together with flexibility to cover additional hours are essential.

About us

We are a well-established training practice in a purpose built (newly refurbished) premises, located on the Haringey Green lanes.

The practice's aim is to provide our patients with an excellent standard of patient-centered care, with clinicians and patients jointly involved in all aspects of planning and delivering care to meet patients' health and well-being needs.

You will work with colleagues including a team of GPs, practice Nurse, Healthcare Assistant, Clinical Pharmacist, Physician Associate & MSK practitioner, administrative staff and a wide variety of other health professionals.

The practice is working in a hybrid model which allows the flexibility of working from home.

There is free parking available on site.

You must have your covid vaccines to join as a member of the practice.

Job responsibilities

OUTLINE OF DUTIES & RESPONSIBILITES

To greet patients in a friendly and courteous manner at all times

To answer telephone calls in a polite and professional manner

To make appointments for the doctors surgeries and nurses clinics using the Practice clinical information system

Answering patient queries regarding various Practice policies and initiatives

Advise patient when completing new patient registration forms, explaining the surgery policies

To listen to patient complaints, making sure that they are addressed and dealt with appropriately

To retrieve patients medical records for various clinics and surgeries and file back patient medical records in the correct order

Fax correspondence as requested and record

To scan all hospital correspondence accurately using the Docman System

Process repeat prescriptions as per the Practice policy

Ensure all forms are passed to the appropriate destination and completed and checked by you when required

Receiving and recording requests for home visits in line with expected standards

Receiving, recording and booking requests for transport

Direct accurate patient information to the appropriate clinician using EMIS Web

To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays

Chaperone GP if required, following training

Shared responsibility for reception, waiting rooms and consulting rooms upkeep and tidiness including leaflets and posters

To ensure that strict confidentiality protocols are adhered to

Attend and contribute to staff meetings

To comply with Health & Safety Procedures and report any areas of concern to the Practice Business Manager

Opening and closing of premises when required

To undertake any other duties as may be determined from time to time to ensure the efficient running of the Practice.

Add registrations to the system as per policy

Promote, encourage and activate patient on-line access

Ensure relevant/appropriate contacts with patients are documented in notes

Ensure email, tasks, Docman and EMIS email are checked daily.

Open and process post according to agreed practice policy

Frank and post out-going mail as per policy

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Complete all required regular training
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Ensure you are aware of the organisations safeguarding policys and procedures and know how to action any concerns.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources
• Comply with Information Governance requirements

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Personal Qualities

• 1. Education to GCSE (or equivalent) including English language & Math.
• 2. Ability to be discrete and maintain absolute confidentiality.
• 3. Excellent telephone manner.
• 4. Good verbal and written communication skills in English.
• 5. Accuracy and an eye for detail.
• 6. A calm, pleasant and reassuring personality.
• 7. Ability to work under pressure and as part of a team.
• 8. Ability to be flexible regarding hours/tasks.
• 9. Previous experience in a healthcare setting/dealing with the general public
• 1. Previous experience in a GP Surgery.
• 3. Experience using Microsoft Office.
• 4. Ability to work on own initiative.
• 5. Ability to work confidently within the role, referring matters to reception supervisor, doctors or practice manager as appropriate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.21 an hourStarting pay, we can then review.