Receptionist/Admin

NHS; Coventry; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Receptionist to ensure the smooth operation of their busy reception area. This role involves providing exceptional service to patients and healthcare professionals alike. You'll be responsible for managing appointments, handling prescription requests, and addressing general inquiries. This position is perfect for someone with strong office experience and a passion for patient care, offering a supportive environment where your contributions will make a real difference in the community.

Qualifications

• Experience in an office environment is essential.
• Strong communication skills are necessary for patient interaction.

Responsibilities

• Manage appointments and prescription requests efficiently.
• Provide assistance to patients and handle general inquiries.

Skills

Office experience

Customer service

Communication skills

Education

General education

Tools

Practice computer system

Job description

**This role will require working between 8:00 am - 6:30 pm, Monday to Friday.**

The purpose of this role is to ensure the smooth operation of the reception area of the Practice, providing a high level of service to patients, doctors, nurses, and other team members.

Main duties of the job

• Telephone Duties
• Reception Duties
• Filing
• Dealing with prescription orders and completion
• General office duties
• Administration (dependent on experience)

About us

In 2019, our three practices—Gosford Green Surgery, Holyhead Surgery, and Stoney Stanton Medical Practice—merged to form Godiva Group Practice. We share a commitment to high-quality, patient-centered care, supported by a dedicated team. Recently, we expanded with a fourth site in the CV2 area of Coventry. Patients can attend any of our four sites located in CV1, CV2, and CV6 areas of Coventry.

Job description

Job responsibilities

Duties and Responsibilities

• Making appointments
• Taking requests for prescriptions
• Providing results
• Booking ambulance transport
• Handling home visit requests
• Managing general enquiries and complaints
• Contacting other providers
• Registering new patients and temporary residents
• Greeting and directing patients and visitors
• Distributing prescriptions and handling related queries
• Ensuring outstanding queries are addressed and handed over to the next shift
• Responding to the needs of doctors and nurses during surgery
• Collecting payments for non-NHS services
• Performing general housekeeping (e.g., tidying reception and waiting areas)
• Making refreshments for staff and participating in cleaning duties
• Cleaning and replenishing GP surgery rooms
• Processing referrals and GDPR requests
• Inputting and extracting information from the practice's computer system
• Observing health and safety guidelines
• Other duties as necessary, dependent on experience

Person Specification

Qualifications

• To be discussed

Experience

• Office experience essential

Disclosure and Barring Service Check

This position requires a DBS check in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Employer details

Employer name: Godiva Group Practice

Address: 475 Stoney Stanton Road, Coventry, CV6 5EA

Website: https://www.godivagrouppractice.nhs.uk/