Receptionist Adlington Medical Centre

Buckshaw Village Surgery Group; Leyland; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in Leyland is seeking a receptionist to assist and direct patients in accessing services. You will provide support to the practice team while ensuring a positive experience for patients and visitors. While previous primary care experience is beneficial, it is not essential. This position offers various shifts across multiple locations within the practice.

Qualifications

• Previous experience in primary care is desired but not essential.

Responsibilities

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional.
• Provide general assistance to the practice team and project a positive image.

Skills

Basic knowledge of I.T

Customer service skills

Job description

We have two openings for a receptionist position within the organisation.

1 35.25 Hours at Adlington Medical Centre and Eaves Lane Surgery and a second at 31 hours per week with shifts at Croston Medical Centre & Buckshaw Village Surgery

Receive, assist and direct patients in accessing the appropriate serviceor healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positiveand friendly image to patients and other visitors, either in person or via thetelephone

Main duties of the job

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols.
• Pulling/filing notes for surgeries and update when required.
• Scanning/Filing post in medical records.
• Fax and photocopy as requested.
• Receiving patients consulting with members of practice team.
• Handing prescriptions requests via telephone and with patients.
• Be able to cover all reception positions as necessary.
• Process appointment requests for today, and future appointments from patients by telephone and in person.
• Deal with visits requests.
• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of practice area.)
• Process repeat prescription request in accordance with practice guidelines.

About us

We comprise of 6 surgeries with our own Primary Care Network Status; Buckshaw Village Surgery, Eaves Lane Surgery, Adlington Medical Centre, Croston Medical Centre and The Village Surgery at Lostock Hall. Our total patient list size is combined at 23,000 and is growing rapidly. We work closely with neighbouring practices as part of a collaborative group to develop innovative primary care service to patient population in excess of 30,000.

We currently employ a total of 85 members of staff; we take pride in working together to deliver the best care for our patients.

The practice is constantly evolving to take advantage of the opportunities arising in the ever-changing NHS, and to find new and better ways of working.

Job responsibilities

Receive, assist and direct patients in accessing the appropriate serviceor healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positiveand friendly image to patients and other visitors, either in person or via thetelephone

Person Specification

Experience

• Basic knowledge of I.T
• Previous experience in primary care is desired but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.