Receptionist 30 hours per week

WSH Group; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Training and development opportunities

Apprenticeships opportunities for all

Pension and life insurance

Perkbox discounts on high street shops

Employee assistance programme

Cycle to work scheme

Job summary

BaxterStorey is recruiting a Receptionist to cover Front of House and Reception services for our Client’s office in the UK. You will welcome visitors, manage room bookings, and ensure meeting rooms and facilities meet high standards. The role requires independent work, superb customer service, and a professional telephone manner.

We value teamwork, strong English communication, and the ability to adapt to flexible departmental needs while maintaining a positive and inclusive attitude.

Qualifications

• Experience of working within a Corporate or 5* Hotel Reception environment.
• Independent and self-managing worker.
• Strong customer service skills - a great networker.
• Professional/confident telephone manner and excellent oral & written communication skills, good computer literacy.
• Ability to use initiative and remain calm under pressure.
• A strong team player with the ability to multi-task & prioritise work commitments.
• Flexible approach to departmental requirements.
• Good educational background & a solid command of written & spoken English
• Good sense of humour & an approachable personality

Responsibilities

• Cover Front of House and Reception services with our Client’s office.
• Welcome Meet and greet for all visitors and clients
• Assist with internal/External bookings as required with full meeting room accountability.
• Ensuring that all meeting rooms, services, VC, facilities and public areas are set and maintained to the expected standards.
• Ownership and ability to facilitate room set ups – including moving flexible furniture
• Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking
• Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required
• Maintain a strong awareness of business activity & communicate all updates with

Skills

Customer service

Team player

Telephone manner

Written & spoken English

Excellent communication

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Receptionistwho strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Team Player who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Job Description

• Cover Front of House and Reception services with our Client’s office.
• Welcome Meet and greet for all visitors and clients
• Assist with internal/External bookings as required with full meeting room accountability.
• Ensuring that all meeting rooms, services, VC, facilities and public areas are set and maintained to the expected standards.
• Ownership and ability to facilitate room set ups – including moving flexible furniture
• Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking
• Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required
• Maintain a strong awareness of business activity & communicate all updates with

Qualifications

• Experience of working within a Corporate or 5* Hotel Reception environment
• Independent and self-managing worker
• Strong customer service skills- a great networker!
• Professional/confident telephone manner and excellent oral & written communication skills, good computer literacy.
• Ability to use initiative and remain calm under pressure..
• A strong team player with the ability to multi-task & prioritise work commitments.
• Flexible approach to departmental requirements.
• Good educational background & a solid command of written & spoken English
• Good sense of humour & an approachable personality

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

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