Receptionist (20-24hrs)

AIRE Ancient Baths; London; On-site; Full time

Job summary

Join a leading wellness and fitness service as a Receptionist in London. You will manage the reception area, provide outstanding customer service, and create sales opportunities. Enjoy a permanent contract with fixed hours and various employee benefits, including discounts and career progression opportunities.

Benefits

30% discount on AIRE experiences worldwide

Complimentary gym access

Enhanced maternity and paternity pay

Birthday gift: AIRE experience

Employee of the month benefits

Canteen perks: coffee and fruits

Referral rewards

Pension contributions

Qualifications

• Experience in the hospitality industry required.
• Flexible schedule including weekends and bank holidays.

Responsibilities

• Greeting and escorting guests to different rooms.
• Answering incoming calls and emails.
• Addressing questions and complaints.

Skills

Customer-oriented

Interpersonal skills

Professional English

Job description

Join to apply for the Receptionist (20-24hrs) role at AIRE Ancient Baths

The Role

AIRE is looking for a Receptionist to join our site in London, awarded as London’s Spa of the Year 2023 and 2024. You will join our team and be responsible for managing the reception area, coordinating all front desk activities during your shift with outstanding customer service by demonstrating a friendly and courteous attitude.

Key Responsibilities

• Greeting, welcoming, and escorting guests to different rooms.
• Answering incoming calls and emails.
• Addressing questions and complaints.
• Servicing amenities during waiting times.
• Creating sales opportunities, promoting, and upselling.

Who You Are

• Experience in the hospitality industry.
• Professional English level is required.
• Customer-oriented with excellent interpersonal skills.
• Flexible schedule, including mornings, evenings, nights, weekends, and bank holidays.

Shift Patterns

• Rotating shifts planned at least two weeks in advance.
• Operating hours from 7:00 AM to 11:30 PM, max 8.5 hours per shift, including breaks.
• Open Monday to Sunday, including bank holidays.

Why You Should Join Us

• Permanent contract with fixed working hours.
• Hourly rate: £13.13.
• Additional pay: 10% weekend and bank holiday supplement, 25% overtime supplement, tips.
• Career progression opportunities.
• 30% discount on AIRE experiences worldwide.
• Complimentary gym access.
• Employee benefits & savings platform, flexible pay options.
• Enhanced maternity and paternity pay and leave.
• Birthday gift: AIRE experience on your birthday!
• Employee of the month benefits.
• Canteen perks: coffee and fruits.
• Referral rewards.
• Pension contributions.
• Inclusive, welcoming work environment.
• Additional holiday days based on service years.

About Us

AIRE Ancient Baths offers a timeless relaxation experience inspired by Roman, Greek, and Ottoman traditions, set in restored historic buildings in major cities worldwide. We currently have eight centers including NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes, with upcoming locations in Upper East Side and Toronto.

The London Venue

Located in Covent Garden, in a historic townhouse once belonging to James Matthew Barrie, author of Peter Pan, creating a magical atmosphere.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industry: Wellness and Fitness Services

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