Receptionist - 12 months FTC

TN United Kingdom; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established European private bank is seeking a proactive and friendly individual to join their London office as a Client Services Coordinator. This role offers a fantastic opportunity to be the first point of contact for clients, ensuring a seamless experience through effective communication and organizational skills. You will manage meeting room bookings, coordinate logistics for events, and support the wider team in various administrative tasks. This is a chance to thrive in a dynamic environment where your contributions will be valued, and your career can flourish.

Qualifications

• Strong interpersonal skills to interact with clients and colleagues.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Manage booking and logistics for client meetings and events.
• Answer and redirect calls, ensuring professional communication.
• Conduct daily checks of meeting rooms for readiness.

Skills

Client Service

Communication Skills

Organizational Skills

Time Management

Education

High School Diploma

Tools

Microsoft Outlook

Meeting Room Management Systems

Job description

Social network you want to login/join with:

This is a fantastic opportunity if you love working with people and providing great service to internal and external clients. You will act as an ambassador for Berenberg as the first point of contact for clients and handle enquiries in a polite, helpful, and friendly manner.

In this role, you will be part of a team of three, supporting the client experience within Berenberg’s London office. The reception operates from 07:30 to 17:30, Monday to Friday. The three roles rotate on an 8.5-hour shift basis.

What will you do?

• Answer, screen, and redirect calls professionally
• Manage and oversee the booking of 30 meeting rooms
• Proactively track changes and update Outlook invites to maintain a single source of requirements
• Organize client meetings and events, including logistics, furniture arrangements, diary management, client registration, hospitality, IT requirements, and ad hoc support
• Conduct daily meeting room checks to ensure furniture and IT equipment are in place
• Set up VC requirements for meetings
• Coordinate with Hospitality to ensure catering needs are met
• Process incoming and outgoing mail
• Liaise with external hirers of Berenberg space to ensure requirements are met
• Brief individuals on H&S and evacuation procedures
• Manage access control changes and setup/disabling as per procedures
• Prepare and code invoices
• Create and update standard operating procedures
• Assist with administrative overflow and projects
• Support the wider Operations Services teams as needed
• Book First Aid / Health and Safety Courses

Apply online now to join our team – we look forward to receiving your application!

We are a leading European private bank with over 430 years of history, constantly shaping and investing in our future. Our progress is driven by our people, who are encouraged to innovate, share opinions, and succeed in their own way.

We offer opportunities for talent development, exploring different career paths, and reaching full potential.

As an ambitious, forward-looking business rooted in tradition and innovation, we foster a culture of independent thinking, entrepreneurial action, and challenging the status quo. Together, we aim to shape our business and achieve our goals.

Join us in our commitment to doing the right thing for our people, clients, and business – Our future is where you take us!

Applications are accepted only through our online system on the website.

Berenberg is an Equal Opportunities Employer. We value diversity, skills, abilities, and creativity from individuals of different backgrounds. Every employee plays a vital role in delivering quality service and fostering an inclusive environment where everyone can realize their full potential.