Receptionist - 12 Month Fixed Term Contract

Wearemapp; Dunstable; On-site; GBP 26,000 - 27,000; Full time

Job summary

MAPP is recruiting a Receptionist on a 12 month fixed term contract to support the Site - Parks team at Colworth Science Park. You will manage front-desk duties, visitor reception and meeting room bookings, while ensuring high standards of service and compliance with health and safety policies.

Hours are 9am to 5.30pm, Monday to Friday, with salary of £26,300 - £27,000 per year. This role sits within the Site - Parks department reporting to Tenant Relations Manager.

Qualifications

• Experience in customer-facing reception roles is preferred.
• Ability to manage visitor flow and conference room scheduling.
• Strong organisational skills and attention to detail.

Responsibilities

• Greet visitors and manage front-desk operations.
• Coordinate meeting room bookings and AV requirements.
• Support on-site facilities and events in collaboration with the Site team.

Skills

Customer service

Visitor management

Front desk

Meeting room booking

Facilities support

Event coordination

Job description

Receptionist - 12 Month Fixed Term Contract

Department: Site - Parks

Employment Type: Fixed Term Contract

Location: Colworth Science Park

Compensation: £26,300 - £27,000 / year

Description

MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners.

We believe property management can be a force for good. That's why we focus on making buildings work - not just for profit, but for people and the planet too. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach.

Most job descriptions read like a recipe without showing you what the finished dish should look like. We'll rather give you a clear picture of who we are, how we work, and the kind of person who thrives at MAPP.

MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.

Inclusion at MAPP

We want the real estate industry to be a career path where people feel both welcome and wanted. We're proud of the progress we've made so far, but we're always challenging ourselves to do better. We want the best people to see themselves thriving at MAPP. Creating an environment where everyone feels able to be themselves is essential to that - because diverse perspectives, lived experience and ways of thinking make us stronger.

Our values and how we work

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp, and that commitment to doing business responsibly shapes our decisions every day. We recently were reaccredited and improved our score significantly.

We want you to learn, grow and challenge yourself. As a business, MAPP has grown consistently over the past five years, and we promote around 10% of our office-based roles internally each year. We invest in development, create opportunities to broaden professional horizons, and make time to connect - through charity days, fundraising, learning initiatives and social events.

High expectations & employee ownership

What makes MAPP distinctive is that we are owned by an Employee Ownership Trust. There are no external shareholders - our business is held on behalf of our people. This creates a more inclusive and transparent environment, where employees are informed, involved, and able to influence how we move forward. It also means that when the business succeeds, that success is shared - typically through a profit share that can be paid tax-free to each individual.

Being employee-owned shapes the way we show up. It encourages us to think long term, take ownership of our decisions, and care about the impact of our work. We place a strong emphasis on trust, expecting people to use their judgement, take initiative, and support one another. Collaboration, curiosity, and accountability are key to maintaining both our performance and our culture.

Why join MAPP?

This role gives you the opportunity to be part of something a little bit special in property management. We're always looking for great character - that's what makes someone a MAPP person.

A few facts about MAPP you might like to know:

Our engagement scores are consistently high and in 2025, we had an engagement score of 83% and 92% of our people recommend MAPP as a great place to work.

Title, Team and Role Summary

Title : Receptionist

Team : Site - Parks

Who Does This Role Report Into? Tenant Relations Manager

Role Summary / Purpose and Scope The Reception functions as the front line for MAPP assisting in all aspects of service delivery, supporting the Site Director and Senior Management team. You will be directly responsible for the serviced office accommodation and conference rooms, ensuring that the highest standards of management, maintenance and service are being maintained whilst having due regard to expenditure and current legislation.

The Reception functions as the front line for MAPP assisting in all aspects of service delivery and supporting the Site team. You will be directly responsible for visitor management and first line tenant support, ensuring that the highest standards of customer service, being maintained whilst having due regard to expenditure and current legislation. You will also support with on-site facilities including meeting room management, events and shared tenant platforms

This is a 12 month Fixed Term Contract.

MAPP manages Colworth Science Park on behalf of Pioneer Group. We expect the person applying for this role to exhibit MAPP Values: Team-Minded, Appreciative, Adventurous, Authentic and Accountable. Pioneer Group is the UK's largest private landlord of science parks, and operator of the most sector-focused and connected life science eco system. Entrepreneurs, investors, experts, academics, industries and associations come together at Pioneer.

Skills, Knowledge and Values

Skills (People & Technical)

• Promotes a high level of satisfaction among occupiers and clients by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors through dispatch, voice mail and/or other direct contact.
• Ensure compliance after training with MAPP to standards of policies and procedures established for the portfolio.
• Understanding of all site emergency procedures and the role required by the site team.
• Communicate with occupiers and clients in a courteous manner and be willing to assist where able, acknowledging your role as the first line site ambassador and reflecting the clients image through correct quality service.
• Meet and greet visitors to site in a professional, courteous and efficient manner and receive calls and callers in a timely and professional manner
• Management of the access control system onsite, creation and distribution of site access
• badges and access levels.
• Management of the shared tenant platform and providing front line support for all onsite tenants.
• Management of small site events and support with larger events in partnership with the onsite catering team and site team.
• Meeting and conference room booking support, providing initial admin and booking support along with co‑ordination on the day, including AV support where required.
• Understanding of the site comms and digital screen software and deputising for the FOH Manager on all site comms.
• Handling PO/Invoicing for the Site
• Regular audits of all shared Landlord areas / common parts and vacant floors and conference rooms to ensure high level of standard is maintained.
• Assists the Site Director in developing a close working relationship with all contractors to ensure they fully understand the MAPP culture and standards, ensuring a high quality service is delivered.
• Time management & Excellent organisational skills
• Stationery and conference/meeting room sundries - sends stationery orders to the Service Desk once approved by the Site Director.
• Maintaining the Site Health & Safety system. To ensure all health and safety audits are carried out in accordance with the planned programme and all follow up actions carried out within due timetable. This also includes ensuring that Riskwise (H&S Management tool) is regularly monitored and updated in accordance with all the Health and Safety requirements and current legislation.
• Effective PC skills, including working knowledge of Microsoft packages
• Proactive, flexible attitude to changes in the company, IT systems and the role

Values & Behaviour

• Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn

Experience and Salary

Level of Experience / Certifications: Experience of working in a similar role

Working Hours: 9am - 5.30pm Monday - Friday

Salary Range (Based on Experience) £26,300 - £27,000 per annum, depending on experience.