Assistant Building Manager

Wearemapp; Greater London; On-site; GBP 40,000 - 42,000; Full time

Job summary

MAPP is seeking an Assistant Building Manager for our Gresham St Pauls site in London. You will support the Building Manager in delivering excellent front‑of‑house facilities, oversee hard and soft services, and coordinate contractors to ensure smooth daily operations.

We value proactive, collaborative individuals with IOSH certification and strong communication skills. This role is based on site with a competitive salary of £40,000 to £42,000 per year.

Qualifications

• 2 years of experience in a similar role.
• IOSH certification is required.
• Experience with Riskwise, Proactis or Occupier portal is desirable.
• Excellent communication and organisational skills are essential.
• Ability to work as part of a team and manage multiple tasks.

Responsibilities

• Assist in front-of-house management and service delivery.
• Support the Building Manager in daily operations.
• Oversee hard and soft services and contractor coordination.
• Engage with occupiers to maintain high levels of satisfaction.
• Ensure standards of facilities management are consistently met.

Skills

Communication

Time management

Customer service

Initiative

Organisational skills

Interpersonal skills

IT literacy

Education

IOSH Certification

Tools

Microsoft Office

Google Workspace

Job description

Assistant Building Manager

Department: Site - Office Buildings

Employment Type: Full Time

Location: Gresham St Pauls (Site)

Compensation: £40,000 - £42,000 / year

Description

MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners.

We believe property management can be a force for good. That’s why we focus on making buildings work — not just for profit, but for people and the planet too. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach.

Most job descriptions read like a recipe without showing you what the finished dish should look like. We’d rather give you a clear picture of who we are, how we work, and the kind of person who thrives at MAPP.

MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.

Inclusion at MAPP

We want the real estate industry to be a career path where people feel both welcome and wanted. We’re proud of the progress we’ve made so far, but we’re always challenging ourselves to do better. We want the best people to see themselves thriving at MAPP. Creating an environment where everyone feels able to be themselves is essential to that – because diverse perspectives, lived experience and ways of thinking make us stronger.

Our values and how we work

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp, and that commitment to doing business responsibly shapes our decisions every day. We recently were reaccredited and improved our score significantly.

We want you to learn, grow and challenge yourself. As a business, MAPP has grown consistently over the past five years, and we promote around 10% of our office‑based roles internally each year. We invest in development, create opportunities to broaden professional horizons, and make time to connect — through charity days, fundraising, learning initiatives and social events.

High expectations & employee ownership

What makes MAPP distinctive is that we are owned by an Employee Ownership Trust. There are no external shareholders — our business is held on behalf of our people. This creates a more inclusive and transparent environment, where employees are informed, involved, and able to influence how we move forward. It also means that when the business succeeds, that success is shared — typically through a profit share that can be paid tax‑free to each individual.

Being employee‑owned shapes the way we show up. It encourages us to think long term, take ownership of our decisions, and care about the impact of our work. We place a strong emphasis on trust, expecting people to use their judgement, take initiative, and support one another. Collaboration, curiosity, and accountability are key to maintaining both our performance and our culture.

In return, we offer autonomy, support and the opportunity to grow in a business where your contribution genuinely matters.

Why join MAPP?

This role gives you the opportunity to be part of something a little bit special in property management. We’re always looking for great character — that’s what makes someone a MAPP person. If that sounds like you, we’d love to hear from you.

A few facts about MAPP you might like to know:

Our engagement scores are consistently high and in 2025, we had an engagement score of 83% and 92% of our people recommend MAPP as a great place to work.

Title, Team and Role Summary

Title: Assistant Building Manager - Gresham St Pauls, London

Team: Site - LOB

Who Does This Role Report Into? Regional Director - FM

Role Summary / Purpose and Scope

The Assistant Building Manager functions as the front line for MAPP assisting in all aspects of service delivery and supporting the Building Manager. The Building Manager will be responsible for the Front of House function that gives the building personality and puts life and soul into everyday occupation for our guests. The right candidate will ensure that the highest standards of management, maintenance and service are being maintained with a focus on the management of hard/soft services, contractors and occupier engagement.

Skills, Knowledge and Values

Skills (People & Technical)

• IOSH Essential
• Excellent communication, in person, on the phone and in email
• Time management & Excellent organisational skills
• Customer service orientated
• Committed and focussed
• Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels
• Able to use own initiativeEffective PC skills, including working knowledge of Microsoft and Google packages
• Pro‑active, flexible attitude to changes in the company, IT systems and the role

Values & Behaviour

• Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good written and verbal communication
• Achieving results and prioritising workloads
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn

Experience and Salary

Level of Experience / Certifications

• Experience of working in a similar role for 2 years
• Ideally experience of Riskwise, Proactis, Occupier portal
• Essential IOSH

Working Hours

9am - 5.30pm Monday - Friday

Salary Range (Based on Experience)

£40,000 - £42,000 per annum, depending on experience.