Receptionist 12 Month Fixed-Term

Ralph Lauren Corporation; London; On-site; GBP 25,000 - 36,000; Full time

Job summary

A global leader in lifestyle products seeks a front-of-house and facilities support professional to enhance the operations of its London corporate office. The role involves reception management and coordination of office logistics while ensuring a 5-star customer service experience. Ideal candidates will possess excellent organizational and timekeeping skills, with a preference for those with a background in luxury hospitality. This position offers a dynamic environment within a prestigious brand.

Qualifications

• Minimum 2 years experience as a corporate receptionist or similar role.
• Background in luxury service or hospitality preferred.
• Fluency in English; additional language is a plus.

Responsibilities

• Manage reception and ensure a welcoming environment.
• Oversee visitor access and office supplies.
• Support finance and facilities operations.

Skills

Timekeeping

Communication

Telephone Etiquette

Customer Service

Multitasking

Organizational Skills

Calm Under Pressure

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Ariba

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Dynamic front-of-house and facilities support role, responsible for delivering exceptional service and ensuring the smooth day-to-day operation of a busy corporate office. Key duties include reception management, office supply coordination, meeting room logistics, vendor liaison, and support for facilities and finance processes. Ideal for a polished, customer-focused professional with strong organisational skills and a background in corporate reception or luxury service environments.

• Manage office supplies, furniture orders, and kitchen stock
• Oversee visitor access, ID passes, and liaise with landlords for lift and maintenance issues
• Conduct fire tours for new starters and act as Fire Marshall
• Maintain a clean, welcoming reception and meeting areas
• Handle mail, deliveries, couriers, and DHL shipments
• Answer and maintain the office switchboard system
• Raise POs, track invoices, and support Finance & Facilities teams
• Coordinate B2B order collections and maintain related calendars
• Support desk and meeting room bookings across sites
• Liaise with IT, cleaning teams, and contractors for upkeep and issue resolution
• Assist with boardroom events, office moves, and site checks
• Provide cover at Cork Street reception when needed

Experience, Skills & Knowledge

• Strong timekeeping, communication, and telephone etiquette
• Professional presentation aligned with RL standards
• Committed to delivering 5-star customer service
• Team player with excellent multitasking and organisational skills
• Calm and professional under pressure
• Proficient in Microsoft Outlook, Word, Excel; Ariba experience a plus
• Minimum 2 full strategic cycles of experience as a corporate receptionist or equivalent role
• Background in luxury hospitality or retail preferred
• Fluent in English; additional language is a plus