Receptionist

De Vere Tortworth Court; Wotton-under-Edge; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Free meals on duty

Share of service charge

Annual birthday day off

Staff stays at De Vere properties

Leisure club access

Annual 2-night stay with dinner

Colleague rates and 50% F&B discount

28–33 days holiday

Employee assistance programme

Career progression opportunities

Job summary

De Vere Tortworth Court is seeking a Receptionist to warmly welcome guests and deliver outstanding service across all touchpoints. You will manage guest requests with efficiency while maintaining a professional and friendly presence throughout shifts.

The role is full-time with varied shifts, including early, late, and middle days on a rota basis. Benefits include meals on duty, hotel staff discounts, leisure facilities access, and progression opportunities.

Qualifications

• Previous experience in hospitality or a similar role.
• Excellent communication and relationship-building with guests and colleagues.
• Punctual and well-presented with a professional appearance.

Responsibilities

• Greet guests warmly and ensure they feel welcome from arrival.
• Provide exceptional customer service and handle guest requests efficiently.
• Contribute to a memorable stay by anticipating needs and delivering above-and-beyond service.

Skills

Hospitality experience

Customer service

Communication skills

Punctuality

IT proficiency

Tools

Opera

Job description

Are you passionate about creating memorable guest experiences?

Join our team as a Receptionist at De Vere Tortworth Court and play a crucial role in ensuring our guests' expectations are not only met but exceeded.

In return you will receive

£12.85 per hour plus excellent benefits including free meals on duty, £50 staff stays with De Vere Hotels and free use of our leisure facilities to name just a few!

As a Receptionist,

you'll be the friendly face that greets our guests, making them feel welcome from the moment they arrive. Your mission will be to provide exceptional customer service, handling guest requests efficiently and going above and beyond to ensure their stay is memorable.

This is a full-time position that requires flexibility in working hours, including early shifts (7am-3:30pm), late shifts (2:00pm-10.30pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.

What we look for in a Receptionist:

• Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.
• Effective communication skills and the ability to build strong relationships with colleagues and guests
• Punctuality and good personal presentation
• Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).

Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.

The Pay & Benefits:

At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Receptionist.

• £12.85 per hour
• A share of the Hotel Service Charge to help boost your earnings and reward you for the service you deliver
• Free meals on duty in our colleague dining facilities
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
• Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• 28 days holiday each year (increasing annually up to 33 days)
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Stream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.

De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work. There are 201 bedrooms and suites, 14 meeting and event spaces including the Atrium, 2 Restaurants and bars and a Leisure Club & Spa offering treatments.

Your commute:

we're just a short way from J14 of the M5 and 20 mins from Bristol Parkway station, and commutable by car from Bristol, Cheltenham, Cirencester, Stroud and the southern Cotswolds.

At De Vere,

we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.