Receptionist

SANCTUARY CARE LIMITED; Worcester; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Company-paid life insurance

Parental leave arrangements

Ongoing training and development

Flexible working options

Free meals

Job summary

Sanctuary Care Limited is seeking a Receptionist at Regent Residential Care Home in Worcester. You will warmly welcome residents, relatives and visitors while handling queries and providing clear information.

You’ll perform admin tasks, manage emails and records, and collaborate with colleagues to ensure a smooth front of house experience. The role emphasises safeguarding checks, IT competencies, and a friendly, organized approach.

Qualifications

• Experience in a customer service setting.
• Confident using IT systems including Word, Excel and Outlook.
• Safeguarding and pre-employment checks will be undertaken.

Responsibilities

• Welcome residents, relatives and visitors with warmth and professionalism.
• Support customers by answering queries and offering clear, helpful information.
• Carry out a range of administrative tasks to keep the home running smoothly.
• Use your IT skills to manage emails, records and documents confidently.
• Work closely with colleagues to create a friendly, supportive front of house experience.

Skills

Customer service

IT skills

Organised

People skills

Tools

Word

Excel

Outlook

Job description

We believe care is more than a job - it's a calling, and we'd love you to be part of it. We're excited to welcome a Receptionist to our friendly team at Regent Residential Care Home in School Road, St Johns, Worcester, Worcestershire WR2 4HF. And with sector leading results showing our colleagues highly recommend Sanctuary Care as a great place to work, you'll be joining a culture that supports you to thrive, grow, and be recognised for the difference you make. We're proudly Investors in People Platinum accredited and not-for-profit, which means every penny we make goes straight back into our people and our homes. Whether you've already found your calling or you're still discovering it, we'll support you every step of the way. From your first day to your dream role, we'll help you get there. When you join Sanctuary Care, you're joining an award-winning team where colleagues and residents truly matter. We're proud winners of the 2025 Nursing Times Award for Care of Older People and the 2025 Care Home Awards Best for Training and Development, and Outstanding Larger Care Home Group. Your role

• Welcome residents, relatives and visitors with warmth and professionalism
• Support customers by answering queries and offering clear, helpful information
• Carry out a range of administrative tasks to keep the home running smoothly
• Use your IT skills to manage emails, records and documents confidently
• Work closely with colleagues to create a friendly, supportive front of house experience, All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks where needed. Information provided during recruitment may be verified as part of these checks.
• We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
• Experience in a customer service setting
• Confident using IT systems including Word, Excel and Outlook
• Warm and approachable with strong people skills
• Organised and able to manage a variety of tasks calmly and efficiently
• Caring, enthusiastic and self-motivated with a desire to make a positive difference Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Regent Residential Care Home, School Road, St Johns, Worcester, Worcestershire WR2 4HF
• £13.04 per hour 14 hours per week - weekends only, You deserve more than the basics. That's why, alongside 28 days' annual leave pro rata (including bank holidays), occupational sick pay linked to length of service, and a contributory pension, we offer a comprehensive package designed to support your wellbeing, recognise your contribution, and help you build a rewarding career with Sanctuary:
• Overtime Enhancement
• Health and wellbeing support - including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Free meals dependant on shift duration
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements
• Free uniform
• Refer a Friend scheme, rewarding you for helping great people join Sanctuary