Receptionist

Stanneylands; Wilmslow; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading hospitality provider in Wilmslow is looking for a motivated Receptionist to join the team. You will be responsible for managing guest interactions, handling bookings, and ensuring customer satisfaction. This position offers a 30-hour contract with benefits including profit sharing and discounts on food and stays. Ideal candidates will possess strong customer service skills and a friendly demeanor.

Benefits

Annual profit share

30% discount on food and drink

50% off food when on shift

Discounted stays in hotels

Wellbeing support

Opportunities for career growth

Access to online discounts

Qualifications

• Experience in a customer-facing role is beneficial.
• Ability to manage bookings and guest queries efficiently.
• Strong communication skills for guest interactions.

Responsibilities

• Meet and greet guests and visitors to the hotel.
• Manage face-to-face, online, and telephone bookings.
• Handle guest queries and requirements.

Skills

Customer service

Communication

Computer skills

Job description

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We are looking for a Receptionist to join our fabulous team. 30-hour contract.

What we offer our Receptionists:

• Annual profit share, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs and inns for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• Wellbeing support with our Employee Assistance Programme
• Great opportunities to grow in your role and progress your career
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Receptionist does at our Hotel:

• Meet and greet guests and visitors to the Hotel
• Manage face-to-face, online, and telephone bookings
• Check all reservations and room allocations
• Handle guest queries and requirements
• Check guests in and out of the Hotel
• Prepare restaurant reservations
• Maintain occupancy levels on the computer system
• Manage the computer system including room rates and changes
• Deal with customer requirements, complaints, and service issues
• Handle cash and card payments
• Ensure a safe environment in which to work; report any hazard or maintenance defects immediately