Receptionist

OCS; West of England; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Discounts

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking a friendly, professional receptionist to greet visitors and staff, manage the switchboard, and provide high-quality customer care across the building.

You will handle administration, maintain a tidy reception area, issue passes, manage access control, and support safety procedures, while delivering a positive first impression and efficient service to all visitors and colleagues.

Qualifications

• Approachable and professional demeanor.
• Prompt, reliable and efficient performance.
• Ability to prioritise workload effectively.
• Ability to work to deadlines.
• IT literate with Outlook and Microsoft Office.
• Excellent communication: verbal, written and telephone.
• Strong customer service skills.
• Committed to personal development.
• Flexible to changing business needs.
• Understanding of corporate working environments.
• Ability to obtain and maintain national security clearance.

Responsibilities

• Meet and greet visitors, staff and contractors in a warm, courteous manner.
• Assist with queries knowledgeably and escalate when required.
• Issue passes and announce visitors to hosts.
• Manage access control and authorise temporary passes.
• Operate the switchboard and telephones within SLA timelines.
• Liaise with landlord and manage phone/locker duties.
• Answer, screen and forward calls; take messages when appropriate.
• Maintain a tidy reception area and provide efficient service.
• Maintain stock levels of stationery and order supplies as required.
• Check emails and carry out administrative tasks promptly.
• Adhere to site safety and security procedures.

Skills

Approachable

Professional

Prioritise workload

Able to work to deadlines

Excellent communication

Excellent customer service

Personal development focus

Flexible to business needs

Understanding of corporate environment

National security clearance eligible

Tools

Outlook

Microsoft Office

Switchboard system

Job description

About The Role

As a receptionist, your primary role will be to make an excellent first impression by demonstrating a high level of customer care, professionalism, and engagement to all staff and visitors of the building in which you are located. You will be required to perform reception, administration, and telephone / switchboard duties efficiently and effectively, and will be responsible for creating a positive reception experience.

• Meet and greet visitors / staff / contractors in a warm, friendly, and courteous manner
• Assist with queries knowledgeably and professionally, escalating where appropriate
• Issue visitor / contractor passes and announce visitors to their host
• Manage the access control system and authorise temporary staff passes when required
• Operate the switchboard / telephones within SLA timelines
• Liaise with landlord
• Phone & Locker Management
• Answer, screen, and forward calls, taking messages when appropriate
• Maintain a tidy reception area and provide an efficient service
• Maintain stock levels of stationery and order supplies as required
• Check, read and action emails on a timely basis
• Carry out administrative tasks
• Adhere to site safety and security procedures

What you need

• Approachable, and professional
• Prompt, reliable, and efficient
• Able to prioritise workload
• Able to work to deadlines
• IT literate – Outlook / Microsoft Office
• Excellent communication skills – verbal / written / telephone
• Excellent customer service skills
• Takes a leading role in own personal development
• Flexible toward the changes / needs of the business
• Understanding of corporate working environment
• Ability to obtain and maintain national security clearance

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn.We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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