Receptionist

www.findapprenticeship.service.gov.uk - Jobboard; Warrington; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading hotel group in Warrington seeks a dedicated guest service representative. You will be the first point of contact for guests, ensuring satisfaction by greeting them, managing payments, and performing administrative tasks. Ideal candidates will have a passion for customer service and experience in a customer-facing role. This position offers a dynamic work environment with various perks, including free health club membership and discounts.

Benefits

Free health club membership

Discounts across the company

Family & Friends discounts

Support with training & qualifications

Access to an Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Experience in a customer-facing role is required.
• Passion for providing outstanding customer service.
• Ability to handle guest inquiries and complaints professionally.

Responsibilities

• Greet guests and ensure high levels of satisfaction.
• Handle payments and assign rooms.
• Perform general administrative duties as needed.

Skills

Customer service passion

Conflict resolution experience

Ability to work under pressure

Strong time management skills

Organizational skills

Job description

Do you thrive on delivering outstanding customer service?

Are you a natural people person?

The important stuff:

Free health club membership (T&Cs apply)
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development opportunities
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
And… much more!

What will I do?

You will be the first impression a guest has upon arriving at the hotel. You’ll greet guests, assign rooms, take payments, and perform general administrative duties. Ensure all guest inquiries and complaints are handled in a friendly and professional manner, always maintaining guest satisfaction throughout their stay.

Is this the role for me?

Passion for customer service
Experience in a customer-facing role
Conflict resolution experience
Ability to work under pressure and multi-task
Strong time management and organizational skills

Curious to find out more?

The Park Royal Hotel & Spa is located just outside Warrington. Our hotel is a 4-star, 146-bedroom property with a restaurant, lounge bar, terrace, and offers afternoon tea, private dining, and meeting and event spaces. Leisure facilities include a gym, cardio & weights room, pool, sauna, steam room, 3 tennis courts, and a relaxing Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate you.

The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.