Receptionist

The Park Royal Hotel & Spa; Warrington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality hotel just outside Warrington is seeking a customer-focused individual for a 12-month maternity cover position. You will be responsible for greeting guests, assigning rooms, and handling inquiries to ensure guest satisfaction. Excellent communication and time management skills are essential. This role includes perks like a free health club membership and discounts across the hotel collection.

Benefits

Free health club membership

Discounts across The QHotels Collection

Family & Friends discounts

Support with training & qualifications

Various learning opportunities

Employee Assistance Program

Refer a friend scheme

FREE parking

Qualifications

• Experience in a customer-facing role is essential.
• Ability to handle guest inquiries and complaints professionally.
• Multi-tasking and time management skills are required.

Responsibilities

• Greet guests and ensure their satisfaction upon arrival.
• Assign rooms and take payments.
• Perform general administrative duties and handle guest inquiries.

Skills

Passion for customer service

Conflict resolution skills

Ability to work under pressure

Strong time management skills

Organizational skills

Job description

Social network you want to login/join with:

Do you thrive on delivering outstanding customer service?

We’re hiring for a 12-month maternity cover position.

The important stuff:

Free health club membership (T&Cs apply)
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development opportunities
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND……much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel. You’ll greet guests, assign rooms, take payments, and perform general administrative duties. Ensure all guest inquiries and complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

Passion for customer service
Experience in a customer-facing role
Conflict resolution skills
Ability to work under pressure and multi-task
Strong time management and organizational skills

Curious to find out more?

The Park Royal Hotel & Spa is located just outside Warrington. Our hotel is a 4-star, 146-bedroom property with a restaurant, lounge bar, terrace, and offers afternoon tea, private dining, and meeting and event spaces. Leisure facilities include a gym, cardio & weights room, pool, sauna, steam room, 3 tennis courts, and a relaxing Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate your needs.

The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.