Receptionist

NHS; Virginia Water; On-site; GBP 22,000 - 26,000; Full time

Job summary

Avery Healthcare in Virginia Water seeks a Receptionist to provide high-quality customer service as the first point of contact. The role involves administrative tasks such as answering calls and maintaining databases in a supportive environment that values its employees. The ideal candidate will be positive, friendly, and capable of problem-solving.

Qualifications

• Excellent communication skills both verbal and written.
• Confident in using computers.
• Positive, friendly, and welcoming attitude.
• Previous exposure to problem-solving and client complaints.

Responsibilities

• Offer professional, high-quality customer service as the first point of contact.
• Answer the telephone, respond to enquiries, and redirect calls.
• Maintain databases and provide administrative assistance to the General Manager.

Skills

Communication

Computer Skills

Problem-Solving

Client Service

Job description

This role of Receptionist at Avery Healthcare in Virginia Water offers a unique opportunity to provide professional, high-quality customer service as the first point of contact within the home. You will be responsible for a range of administrative tasks, including answering calls, maintaining databases, and providing general assistance to the General Manager. Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, and this position allows you to be part of a supportive and inspiring environment where employees feel valued and empowered.

Main duties of the job

As a Receptionist at Avery Healthcare, your focus will be to offer professional, high-quality customer service as the first point of contact within the home, as well as provide a range of administrative services. Other responsibilities will include answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly, completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager. You will also be responsible for maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

About us

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with a vision of "creating meaningful lives together." They are passionate about creating meaningful experiences for their residents and their team alike, offering exceptional care across their growing network of over 100 homes. Avery Healthcare is a place where people love to work, building a supportive and inspiring environment where employees feel valued and empowered every day.

Job responsibilities

Package Description:

Job description

Job responsibilities

Package Description:

Shift Details:Morning Shift: 08:00 - 14:00 / Evening Shift: 13:30 - 19:30

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist. If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home, as well as provide a range of administrative services.

Other responsibilitieswillinclude:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
• Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidatemust:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive,friendly,and welcoming attitude.
• Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Person Specification

Qualifications

• To be successful in this role, you will need to have excellent communication skills, both verbal and written, be confident in using computers, and have a positive, friendly, and welcoming attitude. Previous exposure to problem-solving and client complaints is also desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.