Receptionist

Integrated Care System; Uttoxeter; On-site; GBP 10,000 - 40,000; Part time

Job summary

A small healthcare practice in Uttoxeter is seeking a part-time Reception Assistant. The role involves patient booking, dispensing medications, and managing reception duties in a friendly team environment. Candidates should have basic reception and dispensary experience, along with good IT skills. Flexibility to cover staff leave is essential. Benefits include a company pension and on-site parking.

Benefits

Company pension

On-site parking

Qualifications

• NHS and EMIS Web experience advantageous but training provided.
• Flexibility to work during leave or sickness is required.

Responsibilities

• Booking patient appointments and processing prescriptions.
• Managing reception area and coordinating with healthcare providers.
• Handling patient queries and managing patient records.

Skills

Reception and dispensary experience

Basic IT skills

Experience working with the public

Education

At least one year of dispensary experience

Buttercups dispensary training preferred

Job description

The role will be for a Reception Assistant, with some support in dispensary duties. We are a small, friendly practice with a close-knit team. We are looking for an enthusiastic and self-motivated team player who can work well independently and as part of the team. Flexibility to cover sickness and annual leave is essential.

Main duties of the job

Reception tasks include booking patient appointments, processing prescriptions, coding, referrals, ordering stock, handling deliveries, and other reception duties. Responsibilities also involve registering patients, opening and locking up the practice, and providing compassionate care to patients.

About us

Millview is a small, busy surgery with two GPs, one nurse, a healthcare assistant/care coordinator, and six reception/admin staff. We pride ourselves on providing caring, responsive, and timely care, reflected in high patient satisfaction levels.

Job responsibilities

Dispenser/Medical Receptionist

Dispensers are responsible for dispensing medication accurately. Receptionists are the first point of contact for patients and should demonstrate professionalism, empathy, efficiency, and patience. Duties include:

• Polite and helpful communication with patients face-to-face and via phone
• Processing prescription requests and dispensing medications according to guidelines
• Handling controlled drugs and maintaining records
• Managing repeat prescriptions and stock control
• Ensuring shelves are tidy and stock is rotated and in date
• Charging prescription fees appropriately
• Maintaining logs and ensuring SOPs are up to date

Reception

• Opening and closing the practice securely
• Managing appointment scheduling and patient inquiries
• Processing mail, messages, and paperwork
• Handling repeat prescriptions and data entry
• Responding to patient requests and coordinating with healthcare providers
• Providing clerical support as needed
• Maintaining a tidy reception area
• Explaining practice procedures to new and temporary patients
• Responding to patient queries and requests, including home visits and ambulance requests
• Handling patient complaints appropriately

Confidentiality

• Respect patient privacy and handle sensitive information confidentially
• Access to confidential information is strictly for authorized purposes and in accordance with practice policies

Job details

Type: Part-time, Permanent

Hours: 21 hours/week over 4 days, Monday to Friday

Experience: NHS and EMIS Web experience advantageous but training provided

Flexibility: Willingness to work additional shifts during leave or sickness is required

Salary: To be discussed at interview

Benefits

• Company pension
• On-site parking

Contact: Debbie Hall, Practice Manager, [e-mail]

Person Specification

Knowledge and Skills

• Basic reception and dispensary experience
• Basic IT skills
• Experience working with the public

Qualifications

• At least one year of dispensary experience
• Buttercups dispensary training preferred

Experience

• Minimum one year in general practice

Disclosure and Barring Service Check

This position requires a DBS check in accordance with legal requirements.