Receptionist

The Smartlist; United Kingdom; On-site; GBP 15,000 - 18,000; Part time

Job summary

A progressive farm veterinary practice in Shropshire is seeking a part-time Receptionist. The successful candidate will provide efficient reception services, manage client interactions, and ensure compliance with pharmacy procedures. This role offers a starting salary of £15,352 per annum, working Monday to Friday with occasional weekend hours.

Qualifications

• Experience in reception duties and administrative tasks.
• Familiarity with GDPR Compliance.
• Ability to handle cash and manage payments.

Responsibilities

• Provide an efficient reception service and act as a key point of contact.
• Manage client communications, schedule appointments, and handle payments.
• Ensure compliance with pharmacy tasks including stock management and audits.

Skills

Effective Communication

Professional Confidence

Tools

SAM

TOM

Job description

Interested in joining our team at Shropshire Farm Vets Ltd? If so, why not get in touch today!

We are a progressive farm veterinary practice committed to providing friendly, professional, and cost-effective services at the highest standards to livestock owners in Shropshire and surrounding counties.

We are currently looking to recruit a part-time Receptionist!

The successful candidate will provide an efficient and effective reception service and act as a key point of contact and support for clients, colleagues, and external agencies.

Key Tasks and Responsibilities:

• Comply with all general practice policies and procedures.
• Complete all pharmacy daily, weekly, monthly, and annual tasks.
• Use various hardware and software to facilitate job requirements.
• Read and sign off all Health and Safety policies within the specified timeframe.
• Ensure confidentiality and security of clients’ accounts and details, in line with GDPR.
• Answer calls politely and manage them efficiently.
• Attend to clients face-to-face at the reception counter professionally.
• Perform office administration tasks, check and process emails, and handle payments (cheques, cash, cards).
• Ensure compliance with VMD requirements for pharmacy audits.
• Maintain pharmacy organization, including labeling, stock rotation, and stock level management.
• Process daily deliveries and dispense medicines accurately and promptly.
• Record fridge and room temperature checks daily.
• Manage stock orders and ensure pharmacy is well-stocked.
• Manage staff diaries for pharmacy-related matters.
• Monitor and order Tuberculin in line with UKFarmcare requirements.
• Assist with cleaning and preparation of surgical instruments and laboratory equipment.
• Record and monitor laboratory samples.
• Carry out opening and closing routines daily.

Clinical/TB Reception Responsibilities include:

• Follow all practice policies and procedures.
• Complete all relevant daily, weekly, monthly, and annual tasks.
• Use hardware and software effectively.
• Maintain confidentiality and GDPR compliance.
• Manage client communications and appointments efficiently.
• Handle payments and process invoices.
• Coordinate TB tests, including scheduling, communication, and documentation using SAM and TOM systems.
• Ensure compliance with UKFarmcare protocols for annual audits.
• Order necessary equipment and stationery.
• Maintain cleanliness of the practice premises.

Competency Profile:

Effective Communication:

• Provide friendly, professional greetings.
• Interact empathetically and build rapport.
• Respond promptly and keep clients and colleagues informed.
• Ask relevant questions and check understanding.
• Adjust responses based on individual needs and circumstances.
• De-escalate challenging situations and manage expectations.

Professional Confidence:

• Exercise initiative and work independently.
• Recognize strengths and limitations, asking for support when needed.
• Participate in CPD activities.
• Support and consider clients’ and colleagues’ ideas and opinions.
• Accept responsibility for decisions and outcomes.

If this sounds like you, please hit apply now!

Reference: MTC561

Location: Shrewsbury, Shropshire, SY5 8NY

Salary: Starting salary £15,352 per annum

Hours: Monday to Friday, 8:15 am to 1:00 pm at the practice, with one Saturday approximately every seven weeks, 8:45 am to 11:30 am, home-based managing diverted calls.

National World / Smart Hire are advertising on behalf of an external company.