Receptionist

Juice Hospitality Ltd; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company is seeking a Reception or FOH Administrator to enhance guest experiences at their premier location. This role focuses on providing exceptional service, managing guest relations, and supporting the Front of House operations. The ideal candidate will exemplify high levels of customer service and maintain smooth operational processes, contributing to creating memorable experiences for guests.

Qualifications

• Friendly, pleasant, kind, and approachable demeanor.
• Aspirational with hopes and desires to achieve goals related to guest satisfaction.
• Integrity in service delivery standards.

Responsibilities

• Prepare a 5* standard for all arriving guests.
• Handle guest inquiries and complaints to exceed expectations.
• Assist with daily administration and ensure data accuracy.

Skills

Customer service

Communication

Organization

Problem-solving

Job description

Job Description

Job Title:Reception or FOH Administrator

Department:Front of House

Reports to:Guest Relations Duty Manager

Responsible for:FOH in the absence of the Assistant FOH Duty Manager

Scope and general purpose:

To assist with the administration and guest relations to ensure the smooth day-to-day running of Front of House and Reception. Exceed the expectations of our guests to a five-star standard, inspire and create unique memorable experiences of escape and adventure, so everyone feels special.

Main responsibilities:

Guests

• Prepare a 5* standard and +1 service standard of all arriving guests.
• Assist with the planning and organization of small events and functions as required.
• Deal with guest enquiries, reservations, and requests, and follow up with appropriate correspondence via telephone, mail, or email.
• Ensure all guests, team members, and visitors receive an outstanding welcome and first impression of the company.
• Ensure efficient check-in and check-out processes for guests.
• Ensure guests leave with a memorable last impression during departure.
• Communicate with guests during their stay to exceed expectations.
• Handle guest complaints and queries according to Forbes Standards and report actions to relevant managers.

Team

• Ensure all relevant departments are informed to meet and exceed guests’ requests.
• Assist the 1887 team with guest requests and service of tea, coffee, or afternoon tea.

Productivity

• Assist with daily administration, typing, and office work.
• Help manage Hart to ensure data is current and accurate.

Health & Safety

• Report concerns, near misses, and support the see, it, sort it, fix it approach.

Environment

• Be proactive in reducing energy consumption and assist with waste management during your shift.

Expected Behaviours

• Friendly, pleasant, kind, and approachable.
• Aspirational, with hopes and desires to achieve goals.
• Honest, with integrity and straightforwardness.
• Challenging, interested in testing abilities and skills.

Our Purpose: To create incredible memories for people in a place like no other.

Vision: A world-leading hotel that makes people feel special.

Mission: To provide exceptional friendly, faultless service and hospitality, inspiring memorable experiences of escape through passionate and creative people, daring leadership, reinvestment, and a sustainable culture.

Core Values:

Dare to be different
Driven to be the best
Passion to make people feel special
Integrity in how we live and work