Receptionist

Swinton Estate; Swinton; On-site; GBP 20,000 - 26,000; Full time

Job summary

Join a leading estate in the Yorkshire Dales as a Full Time Receptionist. This role involves welcoming guests, managing check-ins, and providing excellent customer service. Enjoy a competitive salary and various employee benefits in a supportive environment.

Benefits

30 days annual leave

NEST pension scheme

Complimentary meal when on duty

Refer a friend scheme

Full Uniform

Free Car Parking

Up to 50% discount in restaurants

Learning & Development opportunities

Qualifications

• Previous experience in a similar receptionist role.
• Ability to work weekends and shift patterns.

Responsibilities

• Greet guests on arrival and be the first point of contact.
• Check guests in and provide tours if necessary.
• Work alongside other staff to ensure guest satisfaction.

Skills

Customer Service

Teamwork

Flexibility

Personal Presentation

English

Tools

Premier Software

Reslynx

Job description

Swinton Park Hotel

Front Desk

Full time

Permanent

Receptionist

Full Time 40 hours per week

Working 5 days over 7

Up to £25,397 per annum plus tronc

Who We Are

Swinton Estate is situated in the Yorkshire Dales and is one of the largest privately owned estates in England. Constantly developing we boast Swinton Park, a luxury traditional castle hotel with 42 bedrooms, two holiday cottages and award winning Samuel’s Restaurant; a luxurious country club and spa including the contemporary Terrace Restaurant; Swinton Bivouac a glamping site with tree lodges, yurts and café, and last but by no means least the Swinton cookery school.

As part of our C.A.S.T.L.E commitments, environment and sustainability here at Swinton is a major strand. Alongside our pledge for the Estate to be Net Zero by 2030, a commitment from each individual is crucial. Each individual is permitted to be involved with resource reduction and staff engagement initiatives to cascade the importance to other staff members.

We are recruiting for the position of Full Time Receptionist at Swinton Park.

This is a fantastic opportunity to be part of our great company. If you feel you have the necessary skills and the desire to succeed then please apply.

The Role: As a Receptionist you will:

• Greet guests on arrival
• Be the first point of contact for guests
• Answer phones
• Check guests in and provide tours if necessary
• Preparation for check in and check outs
• Work alongside other reception staff and porters to ensure all guests are happy
  
  

We Are Looking For

• A strong team player
• Previous experience working in a similar receptionist role
• Flexibility as you would be required to work weekends and shift patterns
• Experience of using premier software booking system and reslynx booking system
• The ability to deliver excellent customer service
• The ability to work well under pressure
• Great personal presentation and pride in your appearance
• Excellent spoken English
  
  

Package Description

• Competitive Salary
• 30 days annual leave (including bank holidays) increasing with service
• Summer Party, Christmas Party, Long Service Awards
• Eligible team members will benefit from a NEST pension scheme
• Complimentary meal when on duty
• Refer a friend scheme
• Full Uniform
• Free Car Parking
• Up to 50% discount in our restaurants and up to 50% discount on Spa Treatments
• Friends and Family discounts on overnight accommodation
• Learning & Development opportunities to grow and progress through our business