Receptionist

Arnold Clark; Glasgow; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

33 days’ holiday allowance with room

Generous retail discounts

Private healthcare

Simplyhealth – GP access + medical/dm

Pension scheme

Maternity and paternity packages

Training and progression opportunities

Job summary

Arnold Clark in Glasgow invites an friendly Customer Experience Host to join our SEAT/CUPRA branch. You’ll greet customers, handle calls, and deliver excellent service while supporting daily admin and maintaining branch standards with a smile.

The role focuses on a warm welcome, professional phone work, and teamwork across departments to ensure a smooth customer journey in a busy showroom environment.

Qualifications

• Friendly, professional receptionist with a passion for service.
• Strong telephone manner and ability to handle enquiries promptly.
• Well organised with the ability to multi-task in a busy showroom.

Responsibilities

• Act as first contact for customers in person and on the phone.
• Manage a high volume of calls and enquiries efficiently.
• Keep customer areas tidy and presentable; support branch admin.
• Work collaboratively with other departments to help customers.

Skills

Customer service

Telephone etiquette

Organised

Teamwork

Multi-tasking

Tools

Cisco telephony

Microsoft Office

Excel

Job description

• Pension scheme

We’re recruiting for a Receptionist to join our SEAT/CUPRA branch in Royston Road, Glasgow.

We Offer

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Part time: Friday 8.30am - 5.30pm, Saturday 8.30am - 5pm and Sunday 11am - 5pm

About The Role

At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.

As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.

Day-to-day duties

• Acting as the first point of contact for our customers, in person and on the phone
• Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
• Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
• Working proactively with all departments within the branch
• Going the extra mile for all our customers

Essential Skills

• A fantastic telephone manner
• Excellent interpersonal skills
• A genuine interest in delivering excellent service and going above and beyond for our customers
• The confidence to work independently and also as part of a team
• Highly organised with the ability to multi-task

Nice To Have (but Not Essential)

• Knowledge of Cisco telephony
• An understanding of Microsoft Office and Excel

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.