Receptionist

Sanctuary Scotland Housing Association Limited; Stourport-on-Severn; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

28 days annual leave

Sick pay

Pension

Health wellbeing support

Life insurance

Training & development

Flexible working

Free meals

Discounts

Refer a Friend

Job summary

Sanctuary Care Limited is seeking a Receptionist at Ravenhurst Residential Care Home in Stourport-On-Severn. You will welcome residents, relatives and visitors with warmth, answer queries, and handle administrative tasks to keep the home running smoothly. Proficiency in Word/Excel/Outlook and strong people skills are essential.

This role offers a supportive, inclusive culture with generous leave, sick pay and a contributory pension, plus flexible working options.

Qualifications

• Experience in a customer service setting.
• Confident using IT systems including Word, Excel and Outlook.
• Warm and approachable with strong people skills.
• Organised and able to manage a variety of tasks calmly and efficiently.
• Caring, enthusiastic and self-motivated with a desire to make a positive difference.

Responsibilities

• Welcome residents, relatives and visitors with warmth and professionalism.
• Support customers by answering queries and offering clear, helpful information.
• Carry out a range of administrative tasks to keep the home running smoothly.
• Use your IT skills to manage emails, records and documents confidently.
• Work closely with colleagues to create a friendly, supportive front of house experience.

Skills

Customer service

Word

Excel

Outlook

People skills

Organised

Calm under pressure

Caring

Tools

Word

Excel

Outlook

Job description

Title: Receptionist

Stourport-on-Severn, Worcestershire, GB, DY13 8RU

Receptionist

Ravenhurst Residential Care Home, 21 Lickhill Road North, Stourport-On-Severn, Worcestershire DY13 8RU

£13.04 per hour

30 hours per week

Where purpose meets possibility

We believe care is more than a job – it’s a calling, and we’d love you to be part of it. We’re excited to welcome a Receptionist to our friendly team at Ravenhurst Residential Care Home in 21 Lickhill Road North, Stourport-On-Severn, Worcestershire DY13 8RU. And with sector leading results showing our colleagues highly recommend Sanctuary Care as a great place to work, you’ll be joining a culture that supports you to thrive, grow, and be recognised for the difference you make.

We're proudly Investors in People Platinum accredited and not-for-profit, which means every penny we make goes straight back into our people and our homes. Whether you’ve already found your calling or you’re still discovering it, we’ll support you every step of the way. From your first day to your dream role, we’ll help you get there.

When you join Sanctuary Care, you’re joining an award-winning team where colleagues and residents truly matter. We’re proud winners of the 2025 Nursing Times Award for Care of Older People and the 2025 Care Home Awards Best for Training and Development, and Outstanding Larger Care Home Group.

Your role

• Welcome residents, relatives and visitors with warmth and professionalism


• Support customers by answering queries and offering clear, helpful information


• Carry out a range of administrative tasks to keep the home running smoothly


• Use your IT skills to manage emails, records and documents confidently


• Work closely with colleagues to create a friendly, supportive front of house experience

Your skills

• Experience in a customer service setting


• Confident using IT systems including Word, Excel and Outlook


• Warm and approachable with strong people skills


• Organised and able to manage a variety of tasks calmly and efficiently


• Caring, enthusiastic and self-motivated with a desire to make a positive difference

Your rewards

You deserve more than the basics. That’s why, alongside 28 days’ annual leave pro rata (including bank holidays), occupational sick pay linked to length of service, and a contributory pension, we offer a comprehensive package designed to support your wellbeing, recognise your contribution, and help you build a rewarding career with Sanctuary:

• Overtime Enhancement

• Health and wellbeing support– including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling


• Company-paid life insurance


• Parental leave arrangementsandannual leave purchase scheme


• Company-funded trainingand ongoing career development opportunities


• Flexible working optionsand aninclusive culturewhere everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks


• Free mealsdependant on shift duration


• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements


• Free uniform


• Refer a Friend scheme, rewarding you for helping great people join Sanctuary

We work closely with the Home Office in order to prevent illegal working.

Sanctuary Care Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Segment: Receptionist, Administrative