Receptionist

NHS; Stockwood; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare provider in Stockwood is seeking a Receptionist to join their team. Responsibilities include greeting patients, managing appointments, and ensuring effective communication within the practice. Ideal candidates should have customer-focused experience, IT skills, and hold relevant qualifications in English and Maths. The role offers a supportive work environment within the NHS framework.

Qualifications

• Minimum of one year's experience in a customer-focused area working with the public.
• Excellent interpersonal and communication skills.
• Proven ability to use own initiative.

Responsibilities

• Greeting and directing patients, managing appointment system.
• Maintaining patient records with accuracy.
• Facilitating communication between patients and practice team.

Skills

Customer focus

Excellent interpersonal communication

IT skills (Word, Excel)

Education

GCSE in English and Maths at level C / 5 or above

Previous experience in an NHS environment

Tools

NHS Clinical systems EMIS

Job description

Stockwood is a great place to work. You will be joining a friendly reception team. You will be responsible for undertaking a wide range of reception duties and the provision of general support to the practice team. You will participate in a training programme that will be tailored to your learning needs.

Main duties of the job

Duties can include butare not limited to, greeting and directing patients, effective use of theappointment system, booking appointments, processing information and assistingpatients as required. Receptionists act as the central point of contact forpatients, the distribution of information, messages and enquiries for theclinical team, liaising with multidisciplinary team members and externalagencies such as secondary care and community service providers.

About us

Stockwood has a real community feel in settled suburbs.

Our patients come from a varied demographic.

We are based in a purpose built modern building that serves about 10700 patients.

Stockwood is on the south east edge of Bristol so is within easy reach of both Bristol and Bath city centres and wonderful Somerset countryside.

We have a friendly, stable team; most of us have been working here for years!

Job responsibilities

STOCKWOOD MEDICALCENTRE

JOB DESCRIPTION &PERSON SPECIFICATION

Job Title: Receptionist

Hours ofDuty: As per Contract

Location: Stockwood MedicalCentre

Accountableto: Reception Manager

Main duties and responsibilities

To be responsible for undertaking awide range of reception duties and the provision of general support to thepractice team. Duties can include butare not limited to, greeting and directing patients, effective use of theappointment system, booking appointments, processing information and assistingpatients as required. Receptionists act as the central point of contact forpatients, the distribution of information, messages and enquiries for theclinical team, liaising with multidisciplinary team members and externalagencies such as secondary care and community service providers.

Book patients in, on arrival at the practice and monitor those usingself-check in

Make new, follow-up, routine, emergency and home visit appointments of anappropriate length for patients needs

Cancel and/or re-arrange appointments, as necessary

Receive, navigate and make telephone calls, as required

Promptly take messages, ensuring accuracy of detail

Processincoming and outgoing mail

Facilitateeffective communication with patients and other service users

Initiatecontact with and respond to, requests from patients via email and text messaging service

Initiatecontact with and respond to, requests from team members and external agencies

Photocopy,scan and shred documents as required

File andstore records as required

Inputdata into the patients healthcare records, as necessary and ensuring accuracy

Managewritten, verbal and electronic communication in a diplomatic, empathetic,supportive and informative way, especially when dealing with sensitiveinformation

Managequeries in an efficient manner

Maintaina clean, tidy, effective working area at all times

Assistingwith opening and closing of the practice

Providinggeneral assistance to GPs and the clinical teams within the practice

Monitorand maintain the reception area and notice boards and perform other dutiesrelating to the premises in accordance with practice procedures

Processrequests for non-NHS services

Participateand comply with all mandatory training and ongoing personal development

Applypractice policies, standards and guidance

Confidentiality

In thecourse of seeking treatment, patients entrust us with, or permit us to gathersensitive information in relation to their health and other matters. They do so in confidence and have the rightto expect that staff will respect their privacy and act appropriately

In theperformance of the duties outlined in this Job Description, the post-holder mayhave access to confidential information relating to patients, carers, practicestaff and other healthcare workers. Theymay also have access to information relating to the Practice as a businessorganisation. All such information, fromany source, is to be regarded as strictly confidential

Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Practice may only be divulged to authorised persons inaccordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the practice Health & Safety Policies and procedures and theInfection Control policies and procedures.This will include, but is not limited to:

Usingpersonal security systems within the workplace according to Practice guidelines

Identifyingthe risks involved in work activities and undertaking such activities in a waythat manages those risks

Makingeffective use of training to update knowledge and skills

Usingappropriate infection control procedures, maintaining work areas in a tidy andsafe way and free from hazards

Activelyreporting health and safety hazards and infection hazards immediately whenrecognised

Keepingown work areas and general/patient areas generally clean, assisting in themaintenance of general standards of cleanliness consistent with the scope ofthe job holders role

Undertakingperiodic infection control training

Equalityand Diversity

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

Acting in a way that recognizes the importance of peoples rights,interpreting them in a way that is consistent with Practice procedures andpolicies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carersand colleagues

Behaving in a manner which is welcoming to and of the individual, isnon-judgemental and respects their circumstances, feeling of priorities andrights

Personal/ProfessionalDevelopment

Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:

Participation in an annual individual performance review, includingtaking responsibility for maintaining a record of their own personal and/orprofessional development

Taking responsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similar work

Person Specification

Qualifications

• Educated to GCSE or equivalent in English and Maths at level C / 5 or above
• Previous experience in an NHS environment

Experience

• A minimum of one years experience in a customer focused area working with the public. Excellent interpersonal and communication skills (written and oral). A team player with a proven track record. Excellent IT skills - Word, Excel, and NHS Clinical systems EMIS. Aproachable, caring and sensitive manner. Good telephone communication skills.
• Ability to use own initiative. Ability to work with a wide variety of tasks. Willingess to learn new systems quickly. Previous experience of working in health care services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.