Receptionist

Integrated Care System; Staines-upon-Thames; On-site; GBP 20,000 - 25,000; Full time

Job summary

A friendly GP surgery in Staines-upon-Thames is seeking a reliable individual to join their reception team. The role involves managing appointments, handling patient enquiries, and supporting clinical staff in a dynamic environment. Ideal candidates should possess excellent communication skills, be proactive, and have knowledge of IT clinical systems. Previous experience in a GP practice is advantageous.

Qualifications

• Reliable and motivated individual with experience in a fast-paced role.
• Eager to learn and hardworking.

Responsibilities

• Manage the appointment system.
• Handle patient requests and enquiries.
• Process information and assist patients as needed.

Skills

Excellent communication skills

Computer literate

Proactive

Tools

EMISWeb

DOCMAN

Microsoft Office

Job description

We are a friendly GP surgery operating across two sites in Staines, seeking a reliable and motivated individual to join our reception team.

The ideal candidate will possess excellent communication skills, be computer literate, confident, hardworking, eager to learn, and proactive. Previous experience in a GP practice would be advantageous.

Main duties of the job

Key Responsibilities:

• Scanning documents into Docman
• Managing referrals
• Handling outgoing prescriptions
• Dealing with patient enquiries
• Registering new patients
• Performing other administrative duties as required

The post holder will:

• Have knowledge of IT clinical systems such as EMISWeb, DOCMAN, and Microsoft Office
• Maintain a polite telephone manner
• Be able to work to deadlines
• Work effectively as part of a team

About us

We are a friendly practice with a patient list of approximately 8,400.

Job responsibilities

Job Summary:

The role involves undertaking a wide range of reception duties and providing general support to the multidisciplinary team. Responsibilities include greeting and directing patients, managing appointment systems, booking appointments, processing information, and assisting patients as needed. The post also acts as a central point of contact for patients and liaises with clinical team members and external agencies.

All staff at The Hythe Medical Centre are expected to adhere to the following principles:

Equality, Diversity & Inclusion

We promote a positive environment where all individuals can achieve their full potential, which enhances operational effectiveness and complies with legal standards. Patients and staff are expected to treat others with dignity, respect, and fairness, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy, race, religion, sex, or sexual orientation.

Safety, Health, Environment and Fire (SHEF)

We are committed to supporting staff health and safety, and all personnel must comply with relevant legislation including the Health and Safety at Work Act 1974 and others.

Confidentiality

Maintaining patient confidentiality is paramount. All staff must respect privacy and handle sensitive information responsibly.

Quality & Continuous Improvement

We encourage staff to continually review and improve our processes to enhance patient care and service delivery.

Induction Training

All new staff will complete an induction program managed by the Practice Manager.

Learning and Development

Staff are expected to undertake mandatory and optional training to develop their skills and career prospects.

Service Delivery

Staff must adhere to practice policies and regional directives to ensure consistent service quality.

Security

All personnel are responsible for maintaining the security of the practice environment.

Leave

Staff are entitled to leave, which must be managed by their line managers.

Primary Responsibilities

Core duties include managing the appointment system, handling patient requests, data entry, and supporting clinical staff. Additional tasks may be assigned based on workload and staffing levels.

Secondary Responsibilities

Additional duties may include participating in audits, scanning documents, and supporting pharmacy and administrative functions.

Person Specification

Qualifications

• Experience in a fast-paced role
• Experience in a GP practice

Disclosure and Barring Service Check

This role requires a DBS check in accordance with legal requirements.