Receptionist

Taylor Walton LLP; St Albans; On-site; GBP 12,000 - 18,000; Part time

Job summary

Taylor Walton LLP is seeking a part-time Receptionist to join their St Albans office. The role requires exceptional client service skills and offers a varied mix of telephony and office administration, ensuring a welcoming environment for clients. Opportunity to grow in a supportive legal firm renowned for its quality services.

Benefits

33 days holiday including Bank Holidays

Birthday Leave

Firm pension contribution

Cycle to Work scheme

Ongoing IT training

Social events and internal sports clubs

Qualifications

• Previous customer service and/or reception experience required.
• Presentable and organized with a methodical approach to tasks.
• Calm demeanor, particularly when busy.

Responsibilities

• Handing incoming telephone calls and directing them appropriately.
• Greeting visitors and maintaining a tidy reception area.
• Processing new client documentation and handling office administration.

Skills

Customer service

Reception experience

Active listening

Professionalism

Tools

Microsoft IT applications

Job description

PQE: Not applicable Term: Permanent Working hours: Part-time Department: Central Location: St Albans The firm

Taylor Walton is a well-established multi-service law firm with offices located in Hertfordshire and Bedfordshire, renowned for the quality of its legal advice and outstanding client service. We provide legal advice and solutions to business owners, FTSE 350 companies, public and private sector organisations, charities and high-net worth individuals.

We organise our legal services by expertise; Commercial Property, Corporate & Commercial, Commercial Litigation, Property Litigation, Employment, Residential Property, Family and Private Client. Clients may well be supported through their business and private life experiences by a number of our practice areas with many clients engaging our services for many years.

Our reputable success is attributed to the calibre of our people. In the same way that we are committed to provide exceptional quality legal services to our clients, we are committed to fostering an engaging and supportive environment in which to work and develop a rewarding career. We are very proud of our exceptionally high staff retention rate and an average length of service unrivalled within our region.

The department

We have an opportunity for a part-time Receptionist to join our St Albans office. We require a minimum of 4 hours per day - 10am-2pm Monday to Friday - with the potential of further hours to cover holiday.

Our St Albans office welcomes clients of the Firm seeking support in any of our legal services, although primarily in Private Client, Family and Residential Property. The successful candidate will join an experienced full-time Receptionist as an integral member of our St Albans team.

The role

The role is varied; a mix of front-of-house reception, telephony and office administration where delivering exceptional client service is the priority. Our Receptionists are Firm ambassadors and are often the first point of contact for clients and visitors. It is therefore imperative that our Receptionists are of high calibre, professional, have a personable nature, are calm and empathetic.

Day-to-day Tasks Include

• handing incoming telephone calls from potential, new and long-standing clients and third parties, quickly identifying the nature of the enquiry and promptly directing to the correct colleague,
• greeting visitors to the St Albans office in a courteous and professional manner,
• taking pride in how the office is presented, ensuring the reception area, kitchen and wider office are tidy and organised,
• dealing with incoming post – keeping a detailed record of documents coming into and going out of the office,
• processing new client documentation,
• office administration duties including stationery provision, file scanning
• effecting weekly fire alarm testing and evacuation records,
• coordinating the meeting room diary, providing refreshments, ensuring meeting rooms are correctly set up and cleared after use,
• liaising with People & Talent and relevant fee earners to report any absences from the office and
• dealing with minor facilities issues with the support of the Branch Partner.
  
  

Other information

DIRECT APPLICANTS ONLY - NO RECRUITMENT AGENCY APPLICATIONS WILL BE ACCEPTED.

We Are Looking For Someone Who

• has previous customer service and/or reception experience, ideally in professional services or high-end hospitality
• is a natural team player with a positive, can-do attitude
• is presentable
• demonstrates professionalism
• organised with a methodical approach to tasks
• has a calm demeanour, particularly when busy
• has active listening skills
• has a clear speaking voice and a high command of English
• is a confident user of Microsoft IT applications and a basic switchboard.
  
  

What We Can Offer You

• an inclusive, supportive, friendly and professional working environment
• a competitive salary
• 33 days holiday including Bank Holidays
• Birthday Leave
• Group Life Assurance cover immediately on joining
• Firm pension contribution with employee contributions ordinarily made by way of salary exchange
• Cycle to Work scheme
• full induction and training programme with modern IT systems
• on-going access to in-house IT training
• social events and internal interest/sports clubs
• employee-led active CSR programme
  
  

For our Employee Benefits please visit our website - Employee Benefits | Taylor Walton Solicitors