Receptionist

Sanctuary Group; Shrewsbury; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading care organization is looking for a Receptionist to join their team. The ideal candidate should possess excellent people skills and strong IT experience including Microsoft Office. This role involves advising customers, handling queries, and delivering exceptional customer service. Join us in a supportive environment that prioritizes team values and personal growth.

Benefits

Occupational sick pay

Confidential employee advice service

Complimentary meals during long shifts

Annual leave plus bank holidays

Financial wellbeing support

Qualifications

• Ability to tackle administrative tasks efficiently.
• Experience in a customer service setting is essential.
• Helpful and positive approach.

Responsibilities

• Advise customers and deal with their queries.
• Interact with relatives, residents, and visitors.
• Provide exceptional customer service.

Skills

Excellent people skills

Strong IT experience (Word, Excel, Outlook)

Customer service experience

Job description

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Department: Health and Social Care (Administrative Staff)

Operation: Sanctuary Care

Closing Date:

Salary: £12.60 per hour

Requisition: 224407

Lake View Residential Care Home, Brookside Avenue, Brookside, Telford, Shropshire TF3 1LB

£12.60 per hour

25 hours available – Includes Weekend and Evening shifts

Why work for us?

We spend so much time at work don’t we, so our ethos at Sanctuary Care is to enrich the lives of both our residents and staff. Let’s have some fun while we’re at work, support each other and work hard as a team. There’s loads of training and promotion opportunities available for those who want to pursue it and every day job satisfaction at Lake View for all regardless of role.

Sanctuary Care has over 100 care homes and you can ‘feel’ the difference a team makes the moment you step through one of our doors. The team at Lake View is special and we’re looking for special people to join us. Become a part of it and apply for this role.

At the heart of our organisation are our incredible people and we're dedicated to making Sanctuary Care an amazing place to work. That's why we provide a package that includes support for:

Your Mind and Body

• Occupational sick pay after 12 month’s service (for those on contracted hours only and subject to qualifying period)
• Confidential 24/7 employee advice service (Includes medical and legal advice)
• Wellbeing resources through our employee platforms including Aviva Digicare
• A greener commute with our Cycle to Work scheme

Your Financial Wellbeing

• Additional compensation for overtime
• Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice
• Exclusive discounts through our e-hub platform
• Securing your future with our contributory pension plan
• Life assurance
• Parental leave schemes (Adoption, Maternity, Paternity and Shared)

Your Job

• 20 days annual leave plus bank holidays (pro rata)
• Complimentary meals during long shifts
• Growth and development with us through comprehensive training and internal career opportunities
• Ability to be part of our inclusive staff networks like the Parent Network and Disability Network
• Loyalty recognition scheme for 12 month’s service onwards
• CQC Inspection bonus (subject to qualifying criteria)

Are you our next Receptionist? Here’s more about the role:

In this role you will be a key part of the team, whether you’re advising customers and dealing with their queries or tackling administrative tasks.

For this wide-ranging customer service and administrative role we’re looking for you to utilise your excellent people skills along with strong IT experience, including Word, Excel and Outlook. A positive and helpful approach with experience in a customer service setting is also essential.

As Receptionist in our Care Home you will interact with relatives, residents and visitors. Strong administrative skills are required but it’s just as important to us that you’re focused on delivering exceptional customer service and are a caring, enthusiastic and self-motivated person, who is interested in working in a growing and progressive organisation.

We hope you feel you could be our next team member.

Job Reference: 224407

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

If you are applying internally, don't forget to use your internal careers account to submit your application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.