Receptionist

DoubleTree by Hilton Sheffield City; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel in Sheffield is seeking a friendly and professional hotel receptionist. This role requires excellent customer service skills, managing payments, and providing guests with information about the hotel and local area. Enjoy competitive pay, discounts, and a rewarding environment where every team member contributes to excellent service.

Benefits

Competitive pay and package

Exclusive Team Member discounted stays

50% off F&B across the hotel portfolio

Continuous learning & development opportunities

Free access to employee assistance program

Additional annual leave and family leave

Service bonus for 5 and 10 years

Team Member of the month - £100

Team Member of the year - £500

Uniform Provided

Qualifications

• Previous experience in a front-of-house position is ideal.
• Presentable, professional, and upbeat demeanor required.

Responsibilities

• Check guests in and out of the hotel.
• Provide excellent customer service and handle complaints.
• Manage payments including cash and card handling.

Skills

Customer Service

Communication

Problem Solving

Tools

Front Office System

Job description

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We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. Previous experience in a front-of-house position is ideal.

Day in the life of:
You will be working as a hotel receptionist within a four star hotel with the main duty of checking guests in and out of the hotel. You will be the first impression when a guest arrives at the hotel and the last memory they have when they leave us. You will be answering the telephone frequently as well as taking and handling guest bookings and enquiries. You will also use our front office system. The position includes shift work, over weekdays and weekends.

• Using the front office system to check guests in and out.
• Providing excellent customer service to our guests, answering questions, providing directions and information about the hotel's outlets and services.
• Managing payments including cash and card handling.
• Resolving complaints quickly and efficiently.
• Up-selling where possible to maximise room occupancy and use of hotel services/facilities.
• Liaising with other departments and team members to ensure a smooth operation and experience for our guests.
• You will be an expert of the hotel, its facilities and also the Lincoln area so that you are able to provide guests with the
• Information and highlights they need before and during their stay.

What you'll get in return:

• Competitive pay and package
• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous learning & development opportunities
• Free access to 24/7 employee assistance program
• Additional annual leave and family leave
• Service bonus for 5 and 10 years up to £1K
• Team Member of the month - £100 and Team Member of the year - £500
• Uniform Provided
  

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial