Receptionist

NHS Shetland Board; Scotland; On-site; GBP 28,000 - 31,000; Full time

Job summary

A healthcare provider in Scotland is seeking a dedicated Receptionist to be the first point of contact at Gilbert Bain Hospital. This vital role requires adaptability for shifts and excellent communication skills. The position offers a salary range from £28,011 - £30,230 per annum and involves supporting hospital staff and visitors. Previous receptionist experience is preferred, and training will be provided. The role entails working with community teams to ensure effective communication and coordination.

Benefits

In-house training

Distant Island Allowance

Qualifications

• Desirable to have previous reception or secretarial experience.
• Compliance with Induction Standards and Code of Conduct required within 3 months.
• Joining the Protecting Vulnerable Groups (PVG) Scheme preferred.

Responsibilities

• Be the first point of contact for patients, staff, and visitors.
• Provide essential support to hospital and community teams.
• Assist in the coordination of resources.

Skills

Reception/secretarial experience

Job description

Overview

Receptionist (Ref: 225609) – Substantive post. Full and Part time hours available. Band 3* - Salary Range £28,011 - £30,230 per annum (pro rata for part time posts). Distant Island Allowance of £2,482 per annum (pro rata for part time posts).

The Gilbert Bain Hospital Reception serves as the first place of contact for visitors and patients and is a vital service centre, providing essential support to the hospital and wider community teams. The department plays a pivotal role in ensuring timely responses, effective communication, and the coordination of resources.

As a vital department, The Main Hospital Reception is staffed 24 hours per day, 365 days per year. We are seeking a dedicated and adaptable individual who is willing and able to work morning, evening and night shifts in accordance with the departmental rota. The 24 hour period is divided into 3 shifts, the timing of each shift type is shown below.

Shifts

• Morning Shift 0800 - 1600
• Evening Shift 1600 - 0000
• Night Shift 0000 - 0800

Responsibilities

• Be the first point of contact for patients, staff and visitors at Gilbert Bain Hospital Reception.
• Provide essential support to hospital and wider community teams and help ensure timely responses and effective communication.
• Assist in the coordination of resources as part of the department’s duties.

Qualifications and training

• Previous reception/secretarial experience and skills are desirable; in-house training will be provided.
• You will initially be appointed at Band 2 level (Salary range £25,694 – £27,900 per annum pro-rata) rising to Band 3 once successful completion of competencies.
• You will be required to comply with the Induction Standards and Code of Conduct for Healthcare Support Workers within 3 months of commencing your role – details can be viewed on the NSCHE NES toolkit: hcsw-standards-and-codes.
• Preferred candidates will be required to join the Protecting Vulnerable Groups (PVG) Scheme or undergo a PVG Scheme update prior to a formal offer of employment being made.

Application details

For an informal discussion, please contact: [e-mail]

Closing date: 05/10/25
Interview date: TBA

Support and equal opportunity

If you require assistance or encounter any technical issues with your application, please e-mail support at https://jobseekersupport.jobtrain.co.uk/support/home including the vacancy reference number and “NHS Shetland” in the subject line or by calling 0161 850 2004.

In promoting equal opportunities, we welcome applications from all sections of the community.