Receptionist

Integrated Care System; Salford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established healthcare provider in Salford is seeking a dedicated Receptionist to join their team. The successful candidate will play a vital role in managing patient administration and providing excellent reception services. You will be responsible for welcoming patients, managing appointment bookings, and ensuring efficient clinic operations. This position requires strong communication skills and a caring demeanor, with opportunities for learning and professional growth.

Benefits

27 days annual leave plus bank holidays

Pay enhancements for evenings, weekends, and bank holidays

Cycle to work scheme

Salary sacrifice car scheme

Blue Light Card Discounts

Qualifications

• Experience working in an office maintaining confidentiality.
• Experience in healthcare settings is preferred.
• Familiarity with office equipment and IT systems.

Responsibilities

• Manage appointment booking and patient reception processes.
• Handle telephone enquiries from staff and patients.
• Participate in cover for reception areas on a rotational basis.

Skills

Effective time management

Advanced keyboard skills

Caring and sensitive communication

Numerical accuracy

Education

RSA level 2, NVQ level 2 or equivalent

GCSEs in English and Maths

Other relevant IT qualifications

Tools

PARIS system

Excel

Word

PowerPoint

Job description

The Receptionist will be responsible for providing clinic administration and reception support to patients attending Outpatient Clinics; this will include receiving and greeting patients into clinic areas whilst recording the patient's attendance and clinical outcome on the PARIS system. The Receptionist will also be responsible for providing an appointment booking service to enable patients to book future appointments when leaving the department. Providing a confidential, efficient patient-friendly and outside agency contact service. Integral to the role with be the maintaining of the clinic administration functions on PARIS patient record system.

The post holder will be interactive with the General Public, Nursing, Medical staff and other Trust Administrative and Clerical Staff.

The post holder will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient Reception and quality service to all users.

All agents participate in cover service for other reception areas on a rotational basis and adopt a flexible approach to working.

Main duties of the job

Responsible for providing an efficient appointment booking system when the service user is entering or leaving clinic areas.

• Responsible for clerical processes associated with the non-attendance of outpatients.
• Responsible for dealing with telephone enquiries from staff, wards, and other departments.
• Monitor own performance against agreed objectives as identified in the appraisal process.

Please see job description

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users

Job responsibilities

Full details of role and responsibility can be found in the attached job description and person specification

• Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Cycle to work scheme
• Salary sacrifice car scheme
• Blue Light Card Discounts

Person Specification

Education/Qualifications

• RSA level 2, NVQ level 2 or the equivalent experience. Educated to GCSE level for English and Math's.
• Other relevant IT qualifications

Experience

• Have experience of working in an office environment
• Have experience of working in an office environment that ensure confidentiality is maintained at all times
• Have experience of working with members of the public. Including patients/service users
• Familiar with all office equipment
• Experience of working in healthcare setting

Skills and Abilities

• oEffective time management skills oThe ability to prioritise and plan conflicting and complex work demands.
• oAdvanced keyboard Skills oThe ability to navigate IT systems, Inc. Excel, Word, and PowerPoint
• oA caring and sensitive attitude when communicating with staff and patients. oA mature disposition oAbility to be numerate and provide statistical data accurately
• oPatient administration background oKnowledge of the EPR system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.