Receptionist

Dandara; Royal Tunbridge Wells; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Salary £25-30k based on experience

33 days holiday (incl. BH)

Private Medical Insurance

Employee Assistance Programme - EAP

Health Hero digital doctor

Health Assured Wisdom App

3x salary life assurance (optional to

Cycle to Work Scheme

Employer matched pension up to 5%

Flexible benefits

Job summary

Dandara is seeking a Receptionist for its central Tunbridge Wells office to provide a professional, welcoming front-of-house service. This maternity cover role lasts 12 months and supports day-to-day office operations with effective administration and coordination.

You will be the first point of contact for visitors, clients, and colleagues, handling calls, bookings, and general enquiries while maintaining a positive, polished office environment.

Qualifications

• Experience in a Receptionist or Front-of-House role.
• Professional, friendly and confident with strong customer service.
• Excellent written and verbal communication skills.
• Well-organised with attention to detail.
• Proficient with Microsoft Office and general office systems.
• Reliable, proactive and able to multitask.
• Able to work independently and in a team.
• Positive and flexible approach to work.

Responsibilities

• Answer all incoming calls professionally and promptly.
• Meet and greet visitors and direct enquiries to the right department.
• Direct queries to appropriate teams and manage regional inbox.
• Handle deliveries, post and courier services.
• Manage meeting room bookings and prepare boardrooms, including refreshments.
• Adhere to security procedures for reception areas.
• Maintain a tidy reception area and assist with ad-hoc duties as needed.

Skills

Receptionist experience

Customer service

Communication

Microsoft Office

Organised

Team player

Education

Experience in front-of-house

Tools

Microsoft Office

Job description

Role & Responsibilities

Creating and building beautiful award-winning homes is what we do at Dandara. Homes that combine innovative design with only the highest standards of quality. It’s something we have been doing for over 30 years and It’s part of the reason why we’re one of the UK’s most respected private housebuilders. And so is how we work with local communities to ensure our homes are designed in such a way that they enhance and complement their surroundings beautifully.

The Receptionist role, based in our central Tunbridge Wells office, will provide a professional and welcoming front-of-house service, acting as the first point of contact for visitors, clients, and colleagues. The role is key to creating a positive first impression of the business while supporting the smooth day-to-day operation of the office through effective administration and coordination.

This role is a Maternity Cover role for a 12 month period

Working closely with office management and support teams, you will ensure reception and front-of-house activities are managed efficiently and professionally.

Main Duties And Responsibilities

• Answer all incoming calls in a timely, professional and pleasant manner
• Meet and greet visitors
• Provide an efficient first point of contact by managing enquiries, directing queries to the appropriate department, and overseeing the regional inbox.
• Manage all office deliveries, post, and courier services, ensuring timely receipt and dispatch.
• Manage meeting room bookings and prepare boardrooms for meetings, including arranging refreshments and catering where required.
• Adhere to security procedures for Reception areas
• Maintaining a tidy reception area
• Generate purchase orders to support overhead expenditure and Customer Care functions
• Overall responsibility for office administration tasks and provide other appropriate ad-hoc duties when required, to meet the needs of other departments
• The job holder may be requested to undertake other appropriate, ad-hoc duties by the Office Manager or other staff/managers/directors within their knowledge, experience and ability.

Key Skills And Experience

• Experience in a Receptionist or Front-of-House role, ideally within a corporate or professional services environment.
• Professional, friendly, and confident manner with strong customer service skills.
• Excellent communication skills, both written and verbal.
• Well-organised with strong attention to detail.
• Confident using Microsoft Office and general office systems.
• Reliable, proactive, and able to manage multiple tasks effectively.
• Ability to work independently and as part of a team.
• A positive and flexible approach to work.

What We Will Offer You

Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability, or quality. Today Dandara is one of the UK’s largest independent property development companies, with over 10,000 happy customers and more than 100 industry awards for design and quality - and it's all thanks to the vision and passion of our dedicated team. Our benefits include:

• £25-30,000 based on experience
• 33 days holiday (inclusive of bank holidays)
• Private Medical Insurance
• Employee Assistance Programme - EAP
• Health Hero digital doctor - 24 hr virtual help and appointments
• Health Assured Wisdom App
• 3x salary life assurance (paid option to increase to x4)
• Cycle to Work Scheme
• Employer matched pension scheme of up to 5%
• Flexible benefits including shopping vouchers, airport parking and reduced gym membership

Founded in 1988 on the Isle of Man, Dandara is the Housebuilding division of Dandara Group. It has been creating beautiful homes for over 30 years, providing our customers with an exceptional level of service all the way through the process. It’s part of the reason why we are one of the UK’s most respected private housebuilders, with our portfolio now stretching across the nation.