Receptionist

YMCA East Surrey; Redhill; On-site; GBP 10,000 - 40,000; Part time

Job summary

A community-focused organization in Redhill is seeking a Receptionist to provide excellent customer service and manage reception duties. The role involves welcoming members, handling inquiries, and managing payments. Candidates should have strong communication skills and experience in a customer-facing role. Flexible working hours are available, and benefits include free gym membership and parking.

Benefits

Free Gym Membership

Free Parking

Pension Scheme

Qualifications

• Experience in customer service or reception is preferred.
• Ability to handle cash and payments accurately.
• Strong verbal communication skills.

Responsibilities

• Provide an efficient and professional reception service.
• Administer access for visitors to the YMCA Sports and Community Centre.
• Support the YMCA's work in meeting community needs.
• Promote and market YMCAES’s work at the reception.
• Answer telephone inquiries promptly and efficiently.

Skills

Customer care

Telephone etiquette

Cash handling

Communication

Time management

Job description

Job Purpose: To provide an efficient, professional reception service to members and the public.

Hours of work: 14 hours per week, Tuesday and Wednesday from 06:45am – 14:15pm.

Weekend hours also available: Saturday from 13:00 - 17:15 (4.25 hours per week).

There will also be the opportunity to work extra hours as required.

Location: YMCA Sports and Community Centre, Princes Road, Redhill, Surrey, RH1 6JJ.

Salary: £12.47 per hour.

Annual leave: Five weeks (pro-rata) plus bank holidays. Holidays increase after two years’ service to a maximum of six weeks pro-rata after six years’ service. The holiday year runs from 1 April to 31 March each year.

Benefits: Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half-price YMCA childcare for dependents.

Free Parking: There is free parking available at all our delivery sites. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Main responsibilities:

• Reception plays a central and vital part of the YMCA’s work for staff and users. Reception administers access for all visitors to the YMCA Sports and Community Centre at Princes Road and handles a large number of phone calls.
• The Receptionist will support the YMCA's work in meeting the needs of the local community, providing assistance and support across all areas of the centre’s work.
• Provide a friendly welcome to YMCA members and non-members, delivering the highest standard of customer care and reflecting the YMCA’s ethos of concern and welcome for all.
• Ensure that reception, as the first point of contact, effectively promotes and markets YMCAES’s work to the highest professional standards.
• Take payments for activities using the leisure management system, and support prospective members using Join@Home and the app for the first time.
• Answer the telephone promptly and in a friendly manner, dealing with inquiries or diverting calls as appropriate.
• Ensure inquiries from members and non-members about the activities of the Association are efficiently dealt with, either directly or by signposting to appropriate colleagues, ensuring information is up-to-date and accurate.
• Welcome members who wish to raise concerns or express thanks, passing them on to the Duty Officer for resolution.
• Process bookings for activities and room hire, ensuring all relevant information is recorded and passed to the appropriate Manager.
• Reconcile figures and cash at the end of each shift.
• Assist with outgoing post and report stock levels.
• Be aware of and able to carry out security and Health and Safety procedures as necessary.