Receptionist

The Roseate Reading; Reading; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a luxury hotel as a Receptionist at The Roseate Reading. The ideal candidate will deliver outstanding customer service while managing front office operations. With a focus on attention to detail and guest satisfaction, this role offers a chance to thrive in a prestigious environment.

Benefits

Meals on duty

Provision and laundry of uniform

Employee recognition awards

Performance review and personal development plan

Preferential room rates

Qualifications

• Front Office experience within a 4/5* star environment is preferable.
• Excellent command of English, both spoken and written.
• Attentiveness and a well-groomed appearance.

Responsibilities

• Ensure all guest accounts are set up correctly with valid payment methods.
• Deliver service excellence by handling customer requests and complaints.
• Be proficient in Front Office operations such as check-ins and reservations.

Skills

Customer Service

Attention to Detail

Service Excellence

Front Office Operations

Tools

PMS System

Job description

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We are looking for
an enthusiastic, talented and dedicated Receptionist to join our luxury hotel brand. The ideal candidate must be a very responsible individual, with great customer focus and possess the right attitude.

The Roseate Reading is known for its spectacular attention to detail that ensures a bespoke, luxurious experience for its guests. Whether it is the 86,000 Italian-glass beads in the chandelier that hangs from the top of the building or the plush upholstery and wallpapers, the meticulous design sense is ubiquitous in maintaining an uplifted ambience.

The Hotel was originally Shire Hall for the Berkshire County Council. The building, along with its wide hallways, vaulted ceilings, cornice mouldings and the original lift shaft, have all been precisely restored to their original glory. To revive the old world charm of the Shire Hall, its council chamber, Eden along with its imposing fireplace and elaborate wood carvings on the doors and mantlepiece have all been restored to their past beauty.

One of the top hotels in Reading, The Roseate Reading is a culmination of opulence and warmth.

Main duties/responsibilities:

• Ensure
  that all guest accounts are set up correctly with a valid method of
  payment i.e. sufficient advance authorization obtained for all credit
  cards.


• Enthusiastically
  delivering service excellence by handling all customers’ requests and
  complaints to ensure their satisfaction and a high level of service.


• Be
  proficient in Front Office operations such as check-ins, check-outs, and
  reservations.


• Provide
  an accurate handover to returning colleagues at the end of the shift.


• Knowledge
  of computerized PMS system and ensure system is always up-to-date.


• Handle
  guest complaints in a careful and courteous manner providing Front Office
  Management with sufficient backup information.


• Adhere
  to 5 star standards at all times - maximizing revenue including upselling
  rooms and cross selling to food and beverage outlets.

Entry Requirements:

• Front
  Office experience within a 4/5* star environment is preferable.


• Excellent
  customer service skills.


• Attentiveness,
  a well-groomed appearance, initiative, loyalty, maturity, respect for
  confidentiality and discretion, a positive attitude and dependability.


• Enthusiastic
  in delivering service excellence.


• Possess
  the ability to work under pressure whilst maintaining attention to detail.


• Has
  an excellent command of English, both spoken and written.


• Display
  a polite and professional attitude to internal and external guests

Package benefits:

• Meals
  on duty


• Provision
  and laundry of uniform


• Employee
  recognition awards


• Performance
  review and personal development plan


• Internal
  transfer and promotion opportunities


• Support
  in the development of your career


• Preferential
  room rates within the hotel group for yourself and family & friends

You must be eligible to live and work in the UK to apply for this
position and be in possession of a current work visa. In line with the
requirements set by the Asylum and Immigration Act 1996, all applicants must be
eligible to live and work in the UK. Documented evidence of the eligibility
will be required from candidates as part of the recruitment process.