Receptionist

Change Grow Live

Reading

On-site

GBP 24,000 - 29,000

Full time

6 days ago

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Benefits offered by this job

Wellness Hour

Wellbeing Hub access

Employee Assistance Programme

Training and learning opportunities

Contributory pension scheme

25 days annual leave (pro rata)

Job summary

Change Grow Live in Reading is recruiting a warm and friendly Receptionist to be the first point of contact at our service. You will greet visitors, support admin tasks and help maintain a welcoming, tidy reception area.

The role offers full-time hours (37.5 per week), a fixed-term contract to 31 March 2027, and opportunities for training and development within a supportive charity. Applicants must have the right to work in the UK; visa sponsorship is not available.

Qualifications

Knowledge of general office procedures.
Proficiency in word processing, Excel and data entry.
Strong interpersonal skills and ability to work flexibly in a team.
Ability to handle confidential information appropriately.
Solid numeric skills.
Good organisational skills.
Confident and effective written and verbal communication.
Professional, empathetic and non-judgmental attitude towards service users.
Ability to respond to demands of the post and to work as part of a team.

Responsibilities

As first point of contact, ensure service users and visitors receive a friendly and efficient service.
Contribute to upkeep of client areas, ensuring the reception is welcoming and tidy.
Maintain client information displayed in the reception area is tidy, current and relevant.
Encourage service user feedback and the use of the suggestion box.
Provide basic advice and information on the service offer.
Contribute to managing an effective appointment system, liaising with keyworkers.
Check appointments on the information system and book future appointments for service users.
Take messages for staff and update case management contacts where appropriate.
Support the team in managing/booking appointments via the electronic diary system.
Maintain accurate records of all contacts on case management systems.
Assist with admin, record-keeping and communication within the wider admin team.

Skills

Office procedures

IT literacy

Interpersonal skills

Confidentiality

Numerical skills

Organizational skills

Communication skills

Empathy

Teamwork

Tools

Microsoft Word

Microsoft Excel

Data entry software

Job description

Overview

Change Grow Liveare a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are‘Be open, be compassionate and be bold’and our team members apply these daily to achieve our mission ofhelping people change the direction of their lives, grow as individuals, and live life to its full potential.

We currentlyrecruitingaReceptionistto join our busyReadingservice. We are looking for a warm and friendly persontobe the first point of contact within the service greeting all our visitors promptly in a friendly and courteous manner.

This is an excellent opportunity for someone with an interest in the substance misuse field, looking to work with a charity dedicated to your personal and professional development.

Where: Reading

Hours: Full time, 37.5 per week

Contract Type: Fixed Term until the 31st of March 2027

Responsibilities

About the role

As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
Contribute tomaintainingthe client information displayed in the reception area is tidy,currentand relevant.
Encourage service user feedback and the use of the suggestion box to all clients accessing the service.
Providing basic advice and information on the service offer.
Contribute to managing an effective appointment system, liaising with keyworkers.
Checking appointments on the CGL information system and book future appointment for service users
Take messages for staff and update case management contacts where appropriate
Support the team in managing/booking appointments via the electronic diary system
Maintainaccuraterecords of all contacts on our case management systems
Assist with admin, record-keeping and communication within the wider admin team.

About you:

Knowledge of general office procedures
IT literacy includingproficiencyin word processing, excel spreadsheets and data entry
Good interpersonal skills and a willingness to work flexibly as part of a team
The ability to respond toappropriate requestsforassistance,maintainingconfidentiality whenever necessary
Solid numeric skills
Good organisational skills
Confident and effective communication skills, both verbally and in writing
A professional,empatheticand non-judgmental attitude towards service users
The ability to respond flexibly to the demands of the post
The ability to work as a member of a team

What we will give to you:

Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
Start with 25 days of annual leave plus bankholidays(pro rata), increasing to the maximum 30 days over five years of service.
Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day.
Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance.
Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

A note about using AI in your application

AI can be areally helpfultool when putting together your application, and we're happy for you to use it. However,what we’re most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential.We look forward to learning more about you.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Salary Range (pro rata if part time)

CGL SPOT (20) (£26,296.03 - £26,296.03)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Interview Date

1/9/2026

Closing Date

23/8/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Chris Bullion | chris.bullion@cgl.org.uk | 01189557333