Receptionist

TES FE News; Pontefract; On-site; GBP 20,000 - 25,000; Full time

Job summary

New College Pontefract is seeking a customer-focused Receptionist to provide welcoming front-of-house service. This role involves managing visitor enquiries, bookings, and ensuring excellent customer service while maintaining professional communication. The ideal candidate will have strong interpersonal skills and previous administrative experience, contributing to an outstanding college environment recognized for its commitment to staff and student development.

Benefits

Attractive pension scheme

Cycle to work scheme

Technology scheme

Access to high-quality professional training

Strong commitment to staff wellbeing

Qualifications

• Previous experience in an administrative role is essential.
• Ability to work well under pressure.
• Capable of working both independently and collaboratively.

Responsibilities

• Manage bookings, parking, and lanyards.
• Handle enquiries and direct phone calls.
• Provide a high-quality, welcoming front-of-house service.

Skills

Customer service

Interpersonal skills

Communication skills

Organisational skills

Attention to detail

IT proficiency

Tools

MS Word

Excel

Job description

Job Overview

We are looking for a professional and customer-focused Receptionist to provide a high-quality, welcoming front-of-house service to staff, students, and visitors at New College Pontefract.

In this busy front-of-house role, you’ll be the first point of contact for visitors, managing bookings, parking, and lanyards. You’ll handle enquiries, direct phone calls, and manage post and deliveries, all while delivering excellent customer service and representing the college with professionalism and warmth.

To succeed in this role, you will need excellent customer service, interpersonal and communication skills. Previous experience in an administrative role is essential, along with the ability to work well under pressure. You should be well-organised, have a keen eye for detail, and be capable of working both independently and collaboratively within a team. A good level of IT proficiency, including previous experience of using MS Word, Excel and computerised administration systems is also essential.

About New College Pontefract

New College is an outstanding place to work and study, regularly near the top of UK sixth form college results tables and awarded “Outstanding” in all areas by Ofsted in 2023. The personal development of students is as important to the college as their academic journey and every member of staff plays their part to make this happen.

As the founding member of the New Collaborative Learning Trust (NCLT), which comprises three 16-19 Colleges, three Secondary Schools, and three Primary Schools, we offer an exceptional working environment with outstanding opportunities for professional growth and career progression.

Why work for us?

• NCLT was crowned ‘Employer of the Year’ at the 2023 MAT Excellence Awards - these national awards celebrate the very best performers from over one thousand MATs across the country
• A strong commitment to staff wellbeing as outlined in our staff wellbeing charter
• Access to high quality professional training, both in-house and externally, to support your professional development
• Attractive pension scheme
• Additional benefits such as a cycle to work scheme and a technology scheme
• A culture of self-reflection and improvement to meet the needs of our staff
  
  

If you believe that you have the skills and abilities to take on this role, we’d love to hear from you.

For further details and to apply, please click the apply button.

Closing Date: 9am on Thursday 14th August 2025.

Interview Date: Thursday 28th August 2025.

New Collaborative Learning Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. If successful in being appointed to a post, you will be expected to apply for a disclosure from the Disclosure and Barring Service as well as other employment checks before your appointment is confirmed.