Receptionist

Practice Plus Group; Plymouth; On-site; Part time

Job summary

A leading healthcare provider is seeking a Bank Receptionist for their Devon Out of Hours service. This part-time role requires flexibility and involves managing services, supporting staff, and ensuring high-quality patient care. Ideal candidates will have prior receptionist experience and strong problem-solving skills.

Qualifications

• Previous experience in a receptionist role or strong administrative background.
• Ability to make decisions under pressure.

Responsibilities

• Support Operations Manager in managing services throughout Devon OOH.
• Ensure delivery of high-quality service for patients.

Skills

Problem Solving

Decision Making

Map Reading

Education

Good Standard of Education

Job description

About The Role

We are looking for a Bank Receptionist to join our growing team at the Devon Out of Hours (OOH) service on a part-time basis across Out of Hours shifts.

The Devon OOH service provides advice, information, and treatment for NHS patients who become unwell during the out-of-hours period when their own GP surgery is closed.

The OOH service operates across various locations within Devon, so occasional travel will be required. However, your main base will be in our office in Plymouth.

Salary ranges from £12.21 to £18.30 depending on the shift.

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our expertise spans surgery, diagnostics, general practice, offender health, and urgent care, with a wide range of services across the country. We’re proud to be at the forefront of developing new ways to support the nation’s health, helping patients maximize their wellbeing and live life to the full.

What you'll be doing

In this role, you'll be supporting the Operations Manager in managing Practice Plus Group’s services throughout Devon OOH, primarily at our Plymouth sites.

You will ensure the delivery of a high-quality service for Practice Plus Group patients by utilizing resources effectively and monitoring and evaluating the performance of operational staff through regular audits.

Assist with the recruitment, selection, and training of new operational staff, and provide the Operations Manager with reports as needed.

This is a bank role offering flexibility. As an OOH service, you will be required to work unsociable hours.

What we’ll look for in you

To be considered, you should meet the following minimum requirements:

• Previous experience in a receptionist role or a strong administrative background
• A good standard of education
• Experience in problem solving and troubleshooting
• The ability to make decisions under pressure
• Good knowledge of the local area and map reading skills
• A full UK driving license and access to your own vehicle

It would be advantageous to have one of the following, though not essential:

• Experience within the healthcare industry, ideally in a GP Surgery or OOH Service
• Previous supervisory experience
• Skills in data interpretation and analysis

If you'd like to learn more, please contact Charlie at [e-mail].

Please note that employment is subject to satisfactory references and a DBS check. Practice Plus Group is committed to creating a diverse environment and is proud to be an equal opportunity employer.