Receptionist

NHS; Peterborough; On-site; GBP 18,000 - 24,000; Full time

Job summary

A healthcare practice in Peterborough is seeking a proactive receptionist to manage appointments, support patients, and assist administration. Ideal candidates should possess excellent customer service skills and the ability to work calmly under pressure. Experience in a general practice is beneficial but not mandatory, as training will be provided.

Qualifications

• Experience of working in a general practice is an advantage.
• Must demonstrate a warm, approachable manner.
• Ability to maintain calm under pressure.

Responsibilities

• Open and close practices adhering to security protocols.
• Manage appointments and ensure proper patient routing.
• Process and distribute mail efficiently.
• Provide clerical assistance to team and maintain reception area.

Skills

Customer service skills

Timekeeping

Ability to work under pressure

Organisational skills

Education

GCSE award or modern equivalent

Qualification in administration

Job description

This role works across all reception duties. Not only will the post holder work as an efficient and effective receptionist but will proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

Main duties of the job

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the practice management, dependent on current and evolving practice workload and staffing levels.

About us

Hampton Medical Centre sits at the very heart of the new township for Peterborough. The Hamptons are a series of villages sitting less than 4 miles from Peterborough City centre, Cambridgeshire. With 6 villages delivered to date and developments ongoing for Hampton Woods and Hampton Beach.

The practice size is around 12,000 patients, working from a dedicated surgery based within Serpentine Green shopping centre. There are 2 GP partners, 4 GP`s, various nurse practitioners, pharmacy, social prescribers, care coordinators and administration staff. Hampton Medical Centre is a teaching practice, hosting medical students and GP registrar candidates.

Job responsibilities

• Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols.
• Maintaining and monitoring the practice appointments system.
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming and outgoing mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
• Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

Person Specification

Experience

• A warm, approachable, and professional manner
• Ability to work independently and as part of a team
• Work under pressure and remain calm in challenging situations
• Organised, flexible and a good team player
• Experience of working in a general practice will be an advantage but training will be given to a suitable candidate

Qualifications

• GCSE award or modern equivalent Excellent customer service skills Excellent timekeeping Diligent working in a fast paced environment
• Qualification in administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.