Receptionist

NHS; Peterborough; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading luxury elderly care provider in Peterborough seeks a dedicated Receptionist to be the first point of contact. Responsibilities include providing excellent customer service, managing phone inquiries, and handling administrative tasks. Ideal candidates will have strong communication skills, a positive attitude, and experience in problem-solving. Opportunities for career growth and a supportive environment are offered.

Qualifications

• Must possess excellent verbal and written communication skills.
• Should have experience handling client complaints.
• Confident in using computers and maintaining databases.

Responsibilities

• Answering the telephone and responding to enquiries.
• Completing reception-related administration and maintaining databases.
• Liaising with Housekeeping to ensure tidiness of the reception area.

Skills

Excellent communication skills

Confident in using computers

Positive and welcoming attitude

Problem-solving experience

Job description

Job summary

This is a receptionist role at Avery Healthcare, a leading provider of luxury elderly care homes in the UK. The receptionist will be the first point of contact within the home, offering professional and high-quality customer service, as well as providing a range of administrative support. The successful candidate will have excellent communication skills, be confident in using computers, and have a positive and welcoming attitude.

Main duties of the job

As a receptionist at Avery Healthcare, your key responsibilities will include answering the telephone and responding to enquiries, redirecting calls to relevant staff, and recording messages. You will also be responsible for completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager. Additionally, you will be expected to maintain the general tidiness of the reception area and liaise with the Housekeeping team to ensure standards are maintained.

About us

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes. With a vision of "creating meaningful lives together," the company is passionate about creating exceptional experiences for both residents and employees. Avery Healthcare operates over 100 homes across the UK, offering a supportive and inspiring environment where employees feel valued and empowered every day.

Details Date posted

03 August 2025

Pay scheme

Other

Salary

£12.22 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

1354693721

Job locations

Avery Healthcare

Peterborough

PE7 8SJ

Job description Job responsibilities

Package Description:

Shift Details:Alternating weekends: 8:00 AM - 6:00 PM, four days a week.

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist. If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home, as well as provide a range of administrative services.

Other responsibilitieswillinclude:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
• Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidatemust:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive,friendly,and welcoming attitude.
• Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Job description Job responsibilities

Package Description:

Shift Details:Alternating weekends: 8:00 AM - 6:00 PM, four days a week.

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist. If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home, as well as provide a range of administrative services.

Other responsibilitieswillinclude:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
• Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidatemust:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive,friendly,and welcoming attitude.
• Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Person Specification Qualifications Essential

• To be successful in this role, you will need to have excellent communication skills, both verbal and written, and be confident in using computers. You should also have a positive, friendly, and welcoming attitude, as well as previous exposure to problem-solving and client complaints.

Person Specification Qualifications Essential

• To be successful in this role, you will need to have excellent communication skills, both verbal and written, and be confident in using computers. You should also have a positive, friendly, and welcoming attitude, as well as previous exposure to problem-solving and client complaints.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Peterborough

PE7 8SJ

Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)

Employer details Employer name

Avery Healthcare Group Ltd.

Address

Avery Healthcare

Peterborough

PE7 8SJ

Employer's website

https://www.averyhealthcare.co.uk/ (Opens in a new tab)