Receptionist

Receptionist (Front of House)

Location: Oxford, OX2

Type: Full-Time/Permanent

Working Hours: Monday to Friday 08:30-17:30

Salary: £25,000 Per Annum

About this role

This role supports the centre manager as front of house, managing the day-to-day operations of an established business centre in Oxford. It involves delivering excellent customer service to centre users both in person, on the phone, and via digital communications.

Key duties

• Perform general reception duties, including administration, business support, billing, and invoicing.
• Conduct viewings for potential clients, asking questions to assist the sales team with next steps.
• Ensure the site is safe and compliant, identifying issues and risks for the general manager.
• Provide high-level customer service, answering queries from users.
• Maintain centre standards at the highest level.
• Perform pre-event inspections of meeting rooms and show offices.
• Oversee new customer move-ins, ensuring smooth processes within expectations.
• Manage maintenance issues and uphold centre standards.
• Maintain accident logs and report incidents in line with legislation.
• Coordinate contractors during maintenance work.
• Stay informed about GDPR and ensure compliance with legislative requirements.

Essential qualities

• Excellent customer service skills and experience.
• Strong organisational skills and ability to work independently.
• Confident, professional, and friendly telephone manner.
• Problem-solving skills.
• Proficiency with Microsoft Office 365 (Word, Excel, Outlook).

Qualifications

• Minimum grade 'C' GCSE in English and Maths or relevant experience.

Benefits

• Continued training opportunities.
• 33 days of annual leave, including bank holidays.
• Day off for your birthday.
• Volunteering days.
• Discounted private medical insurance.
• Cycle to work scheme.
• Annual flu vaccinations.
• Enhanced maternity, adoption, shared parental, and paternity pay.

This position offers the opportunity to work in a modern, professional environment and undertake various training courses such as First Aid at Work, Fire Marshal, and Cyber Security. There are also opportunities for career progression within the organization.

Immediate start available for the right candidate. To apply, please submit your CV or contact Jamie at the Pertemps Didcot Office.