Receptionist

Aurora Energy Research; Oxford; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Private Medical Insurance

Dental Insurance

Parental Support

Salary-Exchange Pension

Employee Assistance Programme (EAP)

Local Oxford Discounts

Cycle-to-work Scheme

Flu Jabs

Job summary

Aurora Energy Research in Oxford is seeking a Receptionist to be the central hub of our office, greeting visitors and handling calls with professionalism and efficiency.

Reporting to the Office and Facilities Manager, you will maintain reception, manage visitor access, and support administrative tasks across the Business Infrastructure & Operations teams.

This role offers hybrid working options and a package including private medical and dental insurance, pension, and local benefits.

Qualifications

• Proven customer service experience in corporate or professional services.

Responsibilities

• Greet and welcome visitors with warmth and professionalism.
• Serve as a reliable point of contact for enquiries.
• Maintain reception and break-out areas, ensuring organisation and supplies.
• Monitor visitor access and issue badges.
• Screen and direct visitors with confidentiality and professionalism.
• Respond to security incidents or emergencies as needed.
• Handle incoming/outgoing mail and packages.
• Assist with scheduling, meeting room bookings, and office supplies.

Skills

Customer service

Communication skills

Problem solving

Proactive mindset

Time management

Attention to detail

Job description

Department: Core - Business Infrastructure & Operations

Location: Oxford, UK

Description

As Receptionist, you will serve as the central hub of our Oxford office, embodying our commitment to professionalism, hospitality, and efficiency. Your role goes beyond simply greeting visitors and answering phones; you will be a pivotal force in ensuring the smooth operation and security of our office environment.

Reporting to the Office and Facilities Manager, this position will work closely with our Business Infrastructure & Operations teams both locally and globally. Initial priorities for this role will be optimising the client and visitor experience at our global headquarters.

Key Responsibilities

• Greet and welcome visitors with warmth and professionalism, ensuring a positive experience from the moment they enter our premises
• Serve as a reliable point of contact for enquiries, providing information and assistance to callers and visitors alike
• Manage the reception and break-out areas with meticulous attention to detail, ensuring they remain organised, tidy, and stocked with essential supplies
• Maintain a secure and safe environment by monitoring visitor access and issuing visitor badges in accordance with company policies
• Exercise discretion and judgment in screening and directing visitors, always maintaining confidentiality and professionalism
• Uphold safety protocols and respond to any security-related incidents or emergencies as required
• Handle incoming and outgoing mail and packages, including sorting, distributing, and ensuring timely delivery to the intended recipients
• Assist with administrative tasks such as scheduling appointments, booking meeting rooms, and maintaining office supplies inventory
• Collaborate closely with various departments to support administrative needs and facilitate seamless communication within the organisation
• Support with tasks for the wider Business Infrastructure & Operations team or office as required

Skills, Knowledge and Expertise

Required attributes

• Proven customer service experience, preferably in a corporate or professional services environment
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively
• Strong problem-solving skills and the ability to think quickly on your feet, especially in high-pressure situations
• A proactive mindset and the willingness to take initiative to identify and address areas for improvement
• Exceptional time management skills, with the ability to prioritise tasks effectively and meet deadlines consistently
• A keen eye for detail and a commitment to maintaining the highest standards of accuracy and quality in your work

Desirable attributes

• Basic health and safety knowledge

What we offer

• Private Medical Insurance
• Dental Insurance
• Parental Support
• Salary-Exchange Pension
• Employee Assistance Programme (EAP)
• Local Oxford Discounts
• Cycle-to-work Scheme
• Flu Jabs

At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. Let’s discuss what works for you and AER during the interview process.

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.