Receptionist

InterContinental Hotels Group; Oxford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hotel chain in Oxford is seeking a Receptionist to deliver exceptional guest experiences in a dynamic and environmentally conscious environment. The role includes checking guests in, handling queries, and contributing to a welcoming atmosphere. Join a company that values great service and offers extensive benefits and career growth opportunities.

Benefits

Becoming part of a global hotel family

Extensive training

28 days holiday, increasing to 33

Company sick pay and life insurance

Generous discounts across hotels

Financial wellbeing app Wagestream

Qualifications

• Passion for delivering great service and guest focus.
• Experience in Receptionist, Guest Relations, or Concierge roles.
• Ability to handle guest queries and complaints.

Responsibilities

• Check guests in and assist with luggage.
• Deliver a superior guest experience.
• Demonstrate expertise with flair.

Skills

Guest focused

Previous experience in Receptionist or Guest Relations

Handling guests queries and complaints

Experience using Opera PMS

Willingness to learn

Job description

A fantastic opportunity for a Receptionistto join our team in voco Oxford Spires on a 16-hour per week contract!

You will earn £12.60 per hour.

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

voco Oxford Spires, a stylish hotel in Oxford close to the river Thames, we are a short stroll from fascinating museums and university colleges in the city centre. At voco Oxford Spires our guest rooms offer welcoming voco flourishes.

Enjoy all-day dining in Deacons Restaurant and cocktails in Deacon’s bar with outside options for eating and drinking on the attractive terraces.

The Hotel is surrounded by gardens and if you are lucky (and quiet) you might even spot our resident family of muntjac deer.

As a receptionist you will play a vital part in delivering a superior guest experience, from Checking Guests in, to assisting with guest luggage - every day is different! We take pride in the fact that we are experts in what we do and love to demonstrate this expertise to our guests with a sense of flair.

To succeed as a Receptionist, you will need:

To be passionate about delivering great service and be guest focused

Previous experience in Receptionist, Guest Relations, Concierge

Experience with handling guests queries and complaints

Experience using Opera PMS is a huge advantage

To be willing to learn new things and work as part of a wide hotel team

Our Receptionists enjoy a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities

Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice

Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.

Meals whilst on duty

28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)

We provide every employee company sick pay and life insurance

Amazing discounts for our hotels and restaurants around the world

Discounts from over 15,000 stores – all the way from retail to cinema

Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!

If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today to join our team as a Receptionist!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.