Receptionist

Hotel Du Vin; Oxford; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading hotel seeks a Receptionist who is friendly, passionate, and energetic. You will play a crucial role in ensuring guests enjoy exceptional service and memorable experiences. Opportunities for career development and a range of perks make this a unique position in the hospitality industry.

Benefits

Heavily discounted staff room rates

Discounted friends and family room rates

35% off dining in our brasseries

Fully funded apprenticeship programs

Cycle to work scheme

Healthcare Cash Plans

Referral bonuses

Professional uniform

Wellness & National Campaign Days

Complimentary stays on anniversaries

Qualifications

• Friendly and energetic personality.
• Passion for ensuring guest satisfaction.
• Ability to handle guest queries.

Responsibilities

• Be the face of the hotel and set the tone for guest visits.
• Ensure guests have the best experience possible.
• Handle queries of all types and exceed expectations.

Skills

Natural hospitality charm

Passion for service

Customer engagement

Job description

Receptionist, Malmaison
Rate of pay: £13.130 / 20 hours per week
Type of contract: Permanent
Location: [Location not specified]

We are looking for a friendly, passionate, and energetic receptionist to join the team at Malmaison.

You will be the face of our hotel, get paid for doing what you love, enjoy numerous perks and benefits, learn new skills, and build a lifelong career with Malmaison.

You must have a natural hospitality charm and a passion for service. Your goal will be to ensure our guests have the best experience possible, handling queries of all types.

As a Receptionist, you are the first and last person our guests see. You set the tone for their visit and ensure everything exceeds expectations before they leave.

If high standards come naturally to you, you love making people smile and delivering exceptional service, and you want to be part of something unique with the best food, drinks, and a brand you can be proud of, then this is the role for you.

At Malmaison, we create unforgettable memories for our guests. This position could be your next step into a supervisory role, as we actively support internal development and progression. We aim to have 100 new apprentices in the business by year-end, with opportunities to enroll in our apprenticeship scheme after probation.

In addition to competitive pay, we offer:

• Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality, starting from £65 per night.
• Discounted friends and family room rates with 50% off the best available rate.
• 35% off your bill when dining in our brasseries and bistros.
• Fully funded apprenticeship programs to support your career development.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans covering dental, optical, medical, and more from £5 per month.
• Referral bonuses up to £1500 for referring friends.
• A professional uniform that looks great.
• Wellness & National Campaign Days promoting activities like Pay Day Lunches, National Popcorn Day, Mental Health Awareness week, and more.
• Access to Wagestream, allowing instant pay access, wage tracking, and financial tips.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries, including dinner, bed, and breakfast.
• Support for charitable causes, including sponsorship of The Brain Charity.
• Employee Assistance Programme providing confidential support 24/7 for you and your family.

Our Sustainability Goals include:

• Using 100% renewable energy, mainly from UK wind farms.
• Recycling at least 70% of hotel waste.
• Switching to chemical-free cleaning systems and eco-friendly kitchen products.
• Encouraging volunteering for sustainable charities, two days per year, paid.

If you're interested, click Apply Now.

Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunities employers and welcome applications from all qualified individuals regardless of race, sex, disability, religion, sexual orientation, or age.