Receptionist

Cygnet Health Care; Oldbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider is looking for a Receptionist at their new hospital in Oldbury. This role includes greeting visitors, answering calls, and providing excellent customer service in a supportive and professional environment. Ideal candidates will have experience in reception or administration, strong communication skills, and a good level of numeracy and literacy. Career progression opportunities and a supportive team await you.

Benefits

Strong career progression opportunities

Expert supervision and support

Cycle to work scheme

Employee discount savings

Qualifications

• Experienced receptionist/administrator in a customer-facing role.
• Knowledge of healthcare sector preferred.
• Polite, friendly, and excellent communication skills.

Responsibilities

• Provide a professional reception experience.
• Greet visitors and inform appropriate staff.
• Answer and transfer incoming calls.
• Maintain cleanliness of the reception area.

Skills

Customer service

Organizational skills

Communication skills

Computer literacy

Attention to detail

Education

GCSE Maths & English

Tools

Microsoft Windows

Word

Excel

Outlook

Job description

We are looking for a friendly, professional Receptionist with a passion for making a difference to others at our New Service Cygnet Hospital Oldbury.At Cygnet Hospital Oldbury, you will be working 40 hours per week working shifts and weekends, helping provide a safe, welcoming environment for colleagues, visitors and the people in our care.Cygnet Hospital Oldbury is our new state-of-the-art PICU & Acute hospital for women, in the West Midlands.https://www.cygnetgroup.com/locations/cygnet-hospital-oldbury/The service will feature two wards. A 12 bed PICU ward and a 15 bed Acute ward. Cygnet Hospital Oldbury will have a full multi-disciplinary team (MDT) and will support the acute needs of adults requiring rapid access to mental health services, including those who may need an intensive care environment.

Main duties of the job

At Cygnet, we support our people to grow their careers, gain new skills and keep stepping up. Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day.

About us

Cygnet Health Care was established in 1988. Since then we have developed a wide range of services for individuals with mental health needs, autism and learning disabilities within the UK. We have built a reputation for delivering pioneering services and outstanding outcomes for the people in our care. Our expert and highly dedicated care team of 10 000 employees empower 2864 individuals across 150 services to consistently make a positive difference to their lives, through service-user focused care and rehabilitation.

Job responsibilities

We are looking for a friendly, professional Receptionist with a passion for making a difference to others at our New Service Cygnet Hospital Oldbury.

At Cygnet Hospital Oldbury, you will be working 40 hours per week working shifts and weekends, helping provide a safe, welcoming environment for colleagues, visitors and the people in our care.

Cygnet Hospital Oldbury is our new state-of-the-art PICU & Acute hospital for women, in the West Midlands.

https://www.cygnetgroup.com/locations/cygnet-hospital-oldbury/

The service will feature two wards. A 12 bed PICU ward and a 15 bed Acute ward. Cygnet Hospital Oldbury will have a full multi-disciplinary team (MDT) and will support the acute needs of adults requiring rapid access to mental health services, including those who may need an intensive care environment.

Youre day-to-day at Cygnet Hospital Oldbury:

• Provide a professional, welcoming reception experience
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
• Answer & transfer all incoming calls & take messages where appropriate
• Sort & distribute post
• Assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users & ensure all staff comply with security protocols

Why Cygnet? Well offer you

• Strong career progression opportunities
• Expert supervision & support
• Cycle to work scheme & employee discount saving

You are...

• An experienced receptionist/administrator used to working with customers/clients - ideally within the healthcare sector.
• Organised, naturally helpful & a good multi-tasker
• Computer literate including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems and maintaining a professional telephone manner.
• Polite, friendly & approachable with excellent communication skills
• GCSE Maths & English qualified, with a good level of numeracy & literacy
• Diligent & accurate, with an eye for detail & an understanding of confidentiality

Successful candidates will be required to undergo an enhanced DBS check.

Person Specification

General Requirements

• Please refer to job description above
• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.